微軟績效管理工具ppt課件-文庫吧資料
2025-01-15 09:28本頁面
【正文】 tegy amp。 BSC的連結(jié)SBU2 SBU3SBU1Competitive DataPersonnel RecordsSurvey amp。 EffectTheme: Smart, Profitable Expansion50% Revenue from New Stores by Year 3 Increase Sales EfficiencyDevelopment Project ManagementGreat New LocationsCorporate Digital Nervous SystemBusiness Intelligence UseFactbased site selection% revenue from stores opened in last 3 yearsRevenue from new storesAvg. of days to break evenRevenue per FTEAvg daily customers at new stores in first 6 months repeat customersAvg purchase amountLag between market selection and site acquisitionProject duration: site acquisition to opening day% of stores opened on schedule Eligible employees trainedFinancial PerspectiveCustomer PerspectiveOperational PerspectiveEmployees amp。 財務(wù) 、 顧客、內(nèi)部流程、學(xué)習(xí)成長l 策略主題 (Strategic Theme)： 長期 而言，應(yīng)完成的事項，貫穿四個構(gòu)面l 策略目標(biāo) (Strategic Objectives)： 為達(dá)成組織之策略主題所定的 短期目標(biāo)l 關(guān)鍵流程 (Critical Process)： 支持達(dá)成策略目標(biāo)的的作業(yè)活動l 主要績效指標(biāo) (Key Performance Indicator, KPI)： 策略目標(biāo)進(jìn)程或關(guān)鍵流程的衡量基礎(chǔ)，且必須是可數(shù)量化的BSC 的四個構(gòu)面Vision andStrategyObjectives Measures Targets Initiatives財務(wù)“To succeed financially, how should we appear to our shareholders?”O(jiān)bjectives Measures Targets Initiatives學(xué)習(xí)與成長“To achieve our vision, how will we sustain our ability to change and improve?”O(jiān)bjectives Measures Targets Initiatives顧 客“To achieve our vision, how should we appear to our customers?”O(jiān)bjectives Measures Targets Initiatives內(nèi)部流程“To satisfy our shareholders and customers, what business processes must we excel at?”Source: The
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