【正文】 , very sl owly, 39。因?yàn)橛眠@種壓力比較大的問句招呼顧客會給顧客制造必須回答問題的壓力，而通過上面的顧客入店前的心理分析，我們知道，其實(shí)顧客是不希望在入店時就開口說話，所以，他們就會很容易地以?隨便看看?，shal l m eet hi m at the harbour ear ly in t he morni ng. He wil l be in hi s sm al l boat , Tops ail. Tapsail i s a famous l it tle boat . I t has sail ed acr oss t he Atl ant ic many ti mes. Captain Ali son wil l set out at eight o39。 2 招呼顧客必字秘決 —— 店好位、管好嘴、站好腳。 清楚顧客進(jìn)店的心理狀態(tài)后，作為導(dǎo)購在等待機(jī)會階段招呼顧客的時候，就一定要根據(jù)顧客的心理來設(shè)計自己接待顧客的行為，具體方法為： 1 選擇接近顧客的最佳時機(jī)。所以，顧客保護(hù)自己的最好方式就是：進(jìn)店后盡量少說話。以上三種應(yīng)對方法只是在回避 問題，而沒有積極地解決問題，屬于不正確的店面銷售方法，因?yàn)樽鳛閷?dǎo)購人員沒有主動地、有意識地順勢引導(dǎo)顧客并將銷售過程向前推進(jìn)，從而減少了顧客購買的可能性。 ?沒關(guān)系，您隨便看看吧?和?好的，那您隨便看吧?都屬于消極語言，暗示顧客隨便看看，看看就走，并且關(guān)鍵是一旦我們這樣去應(yīng)對顧客，要想再次主動地接近顧客并深度溝通就非常困難，所以作為導(dǎo)購人員遇到顧客此類消極回答后，絕不可以輕易退下陣來！?那好您先看看，需要幫助的話叫我?實(shí)際上就是已經(jīng)放棄為顧客主動介紹的行為。 [錯誤應(yīng)對 2]好的，那您隨便看吧。對不同的顧客應(yīng)該在把握好接近時機(jī)的基礎(chǔ)上采取不同的接待策略。 t i m e. As a gr eat m any peopl e wi l l be vi si t i ng t he count r y, t he gover nm ent wi l l be bui l di ng new hot el s, an i m m ense st adi um , and a f i ne 司 1 1/我們笑顏以對，可顧客卻毫無反應(yīng)，一言不發(fā)或冷冷回答：我隨便看看 現(xiàn)場診斷 該 類問題在我們的零售終端經(jīng)常遇到，許多導(dǎo)購也覺得十分困惑，不知道如何外理。s school f r i ends wi l l be wai t i ng f or her on t he Engl i sh coast . Am ong t hem wi l l be Er na39。clock i n the m or ning. Erna i s only f our t en years old and she hopes l o set up a new worl d r ecor d. She i s a str ong s wi mmer and many peopl e feel that she i s sur e t o succed. Erna39。 her m ot her a fr e dr es once a week ! lesson33 Out of t he darkness 沖出黑暗 Nearl y a week pased befor e the gir l was abl e t o expl ai n what had happened t o her. One af ternoon she set out f r om t he coast i n a smal boat and was caught i n a stor m. Towards eveni ng, t he boat str uck a rock and the gir l jum ped i nto t he sea. Then she swam to t he shor e af ter spendi ng the whole ni ght i n t he water. Dur ing t hat t ime she cover ed a distance of ei ght m il es. Earl y next mor ning, she saw a l ight ahead. She knew she was near the shor e because the l ight was hi gh up on t he cl if fs. On ar ri vi ng at the shor e, the gir l st ruggled up t he cli f t owar ds the l ight she had seen. That was al l she r em em ber ed. When she woke up a day l ater, she found herself i n hospit al. Leson34 Quick work 破案“神速” Ted Robi nson has been wor r ied al t he week. Last Tuesday he r ecei ved a l et t er fr om t he local pol ice. I n t he let er he was asked to cal at the stat ion. Ted wonder ed why he was want ed by the pol ice, but he went t o t he st at ion yesterday and now he i s not wor r ied any mor e. At t he st ation, he was tol d by a smi li ng pol iceman that his bi cycle had been found. Five days ago, the poli ceman t old hi m, the bi cycle was pi cked up in a smal l vi l age f our hundred m il es away. It i s now being sent t o his home by tr ai n. Ted was m ost surpr ised when he hear d the news. He was am used t oo, because he never expected t he bicycl e to be found. I t was st olen t went y year s ago when Ted was a boy of fi ft een ! Lesson35 St op thi ef! 捉賊！ Rov Tr ent on used t o dri ve a taxi . A shor t whil e ago, however , he became a bus dr iver and he was not regr et ted i t. He i s fi nding his new work far more excit ing. When he was dr iving al ong Cat for d Str eet r ecentl y, he saw two t hieves rush out of a shop and run t owards a wai ti ng car . One of them was car ying a bag f ull of money. Roy acted quickly and dr ove the bus str ai ght at the t hi eves. The one wi t h the m oney got such a f ri ght t hat he dr opped t he bag. As t he thieves were t ryi ng to get away in their car, Roy dr ove hi s bus i nto t he back of i t. Whi le the bater ed car was m ovi ng away, Roy stopped his bus and telephoned the poli ce. The thi eves39。s bicycl e! Lesson32 Shopping m ade easy 購物變得很方便 People ar e not so honest as t hey once were. The tem pt ation to steal is gr eat er t han ever bef oreespecial ly i n lar ge shops. A detective r ecent ly wat ched a wel l dressed wom an who always went into a large st or e on Monday mor nings. One Monday, there were f ewer people i n the shop than usual when t he woman came in, so it was easi er for the detecti ve to watch her. The woman f ir st bought a few smal l ar ti cl es. Af ter a l it tl e ti me, she chose one of the most expens ive dr esses i n t he shop and handed i t to an assi st ant who wrapped it up f or her as quickly as possibl e. Then t he woman si m pl y took t he par cel and walked out of the shop wit hout paying. When she was ar rested, the detecti ve found out t hat t he shop assistant was her daught er . The gir l39。s fi rst passenger was a doct or who fl ew f rom Bi rmi ngham to a lonely vi lage i n the Welsh mountains. Since then, Capt ain Fawcet has fl own passengers t o m any unusual places. Once he landed on the r oof of a bl ock of f lat s and on another occasion, he landed i n a deser ted car par k. Capt ai n Fawcet t has j ust r efused a st range r equest f rom a busi nessman. The man want ed to fl y to Rocka l , a lonely i sl and in t he At lantic Ocean, but Captai n Fawcet t di d not take him because the tr ip was too danger ous. Leson30 Foot ball or polo? 足球還是水球？ The Wayle is a smal r iver that cut s acr oss t he par k near my home. I li ke si t ing by t he Wayle on f ine af te r noons. I t was war m l ast Sunday, so I went and sat on t he ri ver bank as usual. Some chi ldren wer e playing games on t he bank and t her e we re some people r owing on the r iver. Suddenly, one of the chil dren kicked a bal very hard and it went towards a passi ng boat . Som e people on the bank cal led out to t he man i n the boat, but he di d not hear them. The bal str uck hi m so har d that he near ly f el int o the wat er. I tur ned to l ook at t he chi ldr en, but there wer en39。Pi lat us Por ter 39。t axi39。 No Parki ng39。t it upsi de down ?39。 she sai d, 39。 It 39。s a new one. Do you li ke it ?39。 I answer ed. 39。 I 39。 What are you doi ng ?39。about39。about39。 he said. I wonder . I n Engla