【正文】 請(qǐng)見諒。出國(guó)留學(xué)是實(shí)現(xiàn)你夢(mèng)想的重要一步。我們公司的一個(gè)主要商業(yè)伙伴這個(gè)周末將在廈門參加一個(gè)重要的會(huì)議，我的老板最終選擇我陪他去那里談判一項(xiàng)新的交易。我們可以介紹您去與我們同等檔次的酒店，還有不知您方不方便把您的姓名和聯(lián)系方式留下，如果有了房間我們會(huì)在第一時(shí)間通知您并免費(fèi)接您回來，為了表示我們的歉意，我們決定在您入住時(shí)給你一定折扣折并免費(fèi)提供早餐。 Because I am losed a important appointment ，I feel very sad. Can we have another meet ？ I want to study from you very much.Looking forward to hearing from you.Yous,Li Hua道歉信英文14親愛的客人：您好!首先請(qǐng)?jiān)试S我對(duì)您遇到的預(yù)定沒有房間的問題給您帶來的不便致以真誠(chéng)的道歉。So I have to look after her and not have time to meet you 。李x道歉信英文12Dear xx,I am writing this letter to express my apology that xx.I feel terribly sorry about this.Once again, I am very sorry for any inconvenience caused. I will be really appreciated if you can accept my apologies and understand my situation.Yours Sincerely道歉信英文13Dear Mr SmithI am so sorry about that I didnt visit you yesterday. I am expectting you can forgive me 。對(duì)了，在我考試后我們可以見一面么？如果可以的話請(qǐng)給我打電話，我非常期待能和您愉快地聊天?？墒牵曳浅＿z憾地告訴您我無法赴約，因?yàn)槲覍⒚τ跍?zhǔn)備后天的一門重要考試。期待著趕上，并再次為延誤道歉。很高興得知貴公司同意簽署合同，繼續(xù)與我們合作。不要把它轉(zhuǎn)發(fā)給我，它一直放在我的桌子上，直到我回來。當(dāng)你的信到達(dá)時(shí)，我在北京。當(dāng)然，接下來可能還會(huì)有質(zhì)量問題出現(xiàn)，還會(huì)有游客投訴，但我們會(huì)以最好的狀態(tài)，迅速處理這類的質(zhì)量問題，給游客一個(gè)盡可能滿意的答復(fù)。從上周起，我們已經(jīng)開始在竭盡全力探討游客旅游體驗(yàn)的問題，我們希望盡快將我們的服務(wù)意識(shí)、服務(wù)技能，迅速?gòu)膶?duì)人的服務(wù)，提升至對(duì)客戶的服務(wù)。我們公司目前全職導(dǎo)游有16名，在揚(yáng)州地區(qū)算得上是規(guī)模龐大的一支導(dǎo)游隊(duì)伍了，但也只能應(yīng)對(duì)平常季節(jié)的客流量，遇上旺季，也只能望洋興嘆，比如貼子中所提到的西安團(tuán)隊(duì)，就是一個(gè)主要由兼職導(dǎo)游帶隊(duì)的團(tuán)隊(duì)。生存狀態(tài)基本上都是以兼職為主，這種生存狀態(tài)，也從很大程度上導(dǎo)致了其責(zé)任心的下降，因其兼職故而也缺少有效的服務(wù)技能培訓(xùn)。關(guān)乎旅游質(zhì)量還有一個(gè)很重要的點(diǎn)，就是導(dǎo)游，景點(diǎn)美不美，全靠導(dǎo)游一張嘴。第三類是同行批發(fā)旅行社，如揚(yáng)州蘇之旅旅行社，儀征旅行社同行受制于客源量問題，收到游客報(bào)名后，無法獨(dú)立發(fā)團(tuán)，只能交給這樣的批發(fā)旅行社統(tǒng)一發(fā)團(tuán)。目前旅行社的存在方式大體上分為三類，一類是組團(tuán)旅行社，我們**就是這樣類型的旅行社，面向終端客戶收取客源。坦誠(chéng)的說，今年8兩個(gè)暑期月份下來，在我們質(zhì)檢回訪過程中，所發(fā)現(xiàn)存在質(zhì)量問題的，游客投訴到公司的也絕不僅此兩例。因遺失借書致歉Because oflosing aborrowed bookDear Frank:I am terribly sorry to tell you that I have lost the valuable book you were so kind to lend me last week.I read it everyday and intended to finish it next month. Last night when I came to my room, it was nowhere to be found.I will try to recover it as soon as possible. If I fail to find it, I will get a new book for you. But I am afraid it can never take the place of the old one. Old books are like old friends. Once lost, they can never be replaced. They are connected with cherished associations which the new ones can never have. And for this irrecoverable loss, I am to blame. I was so careless with my things. This is a warning to me to be more careful in the future.Yours truly, Tom道歉信英文9游客朋友們：首先我們真心感謝桅子花開、海星以及馬來吸呀等幾位網(wǎng)友給我們所提的意見，今年在政府論壇上有兩封公開批評(píng)我們的帖子，說實(shí)在的，剛剛看到的時(shí)候，心里確實(shí)是堵得慌的，不高興的，總覺得目前國(guó)內(nèi)旅游市場(chǎng)大環(huán)境就是這個(gè)樣子，大社不強(qiáng)，小社散差，從業(yè)人員服務(wù)意識(shí)、技能普遍不強(qiáng)等等，剛開始，我們確實(shí)給自己找了一些自我安慰的借口。I sincerely hope you can understand my situation/think in my position and accept my apologies.我真心希望你能理解我的處境/設(shè)身處地地為我考慮，并接受我的道歉。Please accept my apologies for my oversight.請(qǐng)?jiān)徫业氖韬?。但?qǐng)相信，我并非故意要……Please forgive me for a stupid choice of words.請(qǐng)?jiān)徫艺f話欠妥。Please accept my sincere apology for…關(guān)于……請(qǐng)接受我真誠(chéng)的道歉。謝謝你!XX年 月 日道歉信英文8I am writing to apologize for … /I am writing to say sorry for我寫這封信是因……向你致歉。我會(huì)早點(diǎn)去學(xué)校，然后去上課的時(shí)間。最美好的祝愿，此致敬禮!你真誠(chéng)的湯姆日期：道歉信英文6Dearxxx,I am writing this letter to express my apology that xxxx. I feel terribly sorry about this.Once again, I am very sorry for any inconvenience caused. I will be really appreciated if you can accept my apologies and understand my situation.Yours Sincerelyxxxxx道歉信英文7XXX:Im so sorry ,I was late for school .I think its a bad habit and bad manners. I will go to school a little earlier ,and go to attend class on time.I ll never be late for school again,please forgive me and believe me.Thank you!XXdate譯文：XXX：對(duì)不起，我遲到了。我昨天給你準(zhǔn)備了一份漂亮的禮物，今天下午將送給你，以示我最好的生日祝福。我不得不在整個(gè)晚上用我的熱情招待那些朋友，我將在接下來的兩天里繼續(xù)招待他們。 in this case, we have not met that standard, please accept my sincere apologies.Im very sorry about all of this. I hope youll consider this an isolated incident and give us another chance in the future. Thanks for your patience and understanding. Thanks for giving us time to find the best solution.Wed appreciate your feedback. Please use the links below to tell us about your experience today.Best regards,Kumaresh R.道歉信英文2Dear Frank:I am terribly sorry to tell you that I have lost the valuable book you were so kind to lend me last week.I read it everyday and intended to finish it next month.Last night when I came to my room, it was nowhere to be found.I will try to recover it as soon as possible.If I fail to find it, I will get a new book for you.But I am afraid it can never take the place of the old one.Old books are like old friends.Once lost, they can never be replaced.They are connected with cherished associations which the new ones can never have.And for this irrecoverable loss, I am to blame.I was so careless with my things.This is a warning to me to be more careful in the future.Yours truly,Tom道歉信英文3Dear teacher,I am sorry for not handing in my homework in time. I know any explanation can not bee my excuse. I promise from now on I will finish my work on time and work hard to live up to your expectation! Thank you for your patient teaching!Yours,**道歉信英文4Dear,I am writing this letter to express my apology that xxxxxxxxxxxxxx. I feel terribly sorry about this.Once again, I am very sorry for any inconvenience caused. I will be really appreciated if you can accept my apologies and understand my situation. Yours Sincerely xxxxxxxxxSincerely yours,xin道歉信英文5親愛的張xx:我很抱歉地告訴你，我昨天晚上不能參加你的生日聚會(huì)。最好是忘掉它。確保您已盡全力解決問題，但如果沒有進(jìn)展，不妨繼續(xù)處理其他事情。并且我們都有不順的時(shí)候。這樣做也會(huì)有助于您換個(gè)角度思考問題，使您找到解決問題的正確辦法。當(dāng)然，關(guān)鍵是要公正客觀，因?yàn)槟虿涣私馇闆r的第三方敘述情況。讓一位頭腦冷靜的朋友幫忙回復(fù)直接進(jìn)行書面溝通的問題是很難做到不摻雜個(gè)人情緒。但是在將問題激化之前，可以先退一步考慮問題，或者徹底走出來。采用理性的言辭可以起到很大作用，可以使不禮貌郵件的發(fā)件人認(rèn)識(shí)到自己做的有多過分。首先，應(yīng)盡量理解他們的不滿并加以認(rèn)可。需要重點(diǎn)說明的是，對(duì)于實(shí)際情形、文化或其針對(duì)的人而言，這樣的一個(gè)模板不見得總是合適的，而且其本身可能被看成是不禮貌的電子郵件！在決定發(fā)送該模板前應(yīng)考慮好，請(qǐng)記住關(guān)鍵是寫信的語氣不要帶個(gè)人色彩，但要注意禮貌。如果對(duì)方?jīng)]有回復(fù)，可以等事情平息后再說。這樣做應(yīng)該會(huì)給對(duì)方一點(diǎn)緩沖，或許甚至能得到對(duì)方的道歉。下面是一個(gè)示例： 我愿意聽取別人的意見，除非他們?cè)谡勗挄r(shí)采用惡意的方式。創(chuàng)建一個(gè)標(biāo)準(zhǔn)的回復(fù)模板搞清楚電子郵件對(duì)您不禮貌的原因可能會(huì)耗費(fèi)您的精力。如果是您的過錯(cuò)，您應(yīng)當(dāng)首先進(jìn)行自我檢討。說不定發(fā)信人也會(huì)覺得有點(diǎn)草率，沒等您提起這件事就主動(dòng)回信道歉呢。可以換個(gè)角度想一下，讓您的怒氣平靜下來，盡量不要老去想它。不要立即回復(fù)受到不禮貌電子郵件的攻擊是一件正常的事； 或許回?fù)粢彩侨绱恕Ｈ绻X得對(duì)方故意為之，可以想辦法處理這種問題。我們中想必有很多人都經(jīng)歷過令人不快的電子郵件吧？