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英文道歉信3篇英文道歉信 篇1 Ms. MITSUKO IWASAKI 3166804, HIGASHISUNA KOTOKU TOKYO, 1360074 Dear Ms. Iwasaki, Thank you for your positive ments regarding your experience while staying with the Westin Shanghai. At the outset, please accept our most sincere apologies for the inconvenience caused. Kindly rest assures that your concern has been well taken and municated to all concerned for immediate improvement. Ms. Iwasaki, as we’ve conducted a thorough investigation about all pinpointed issues you bought out. Please allow us to exp