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169。 2023 HewlettPackard Development Company, .The information contained herein is subject to change without noticeCustomerCentered Design at HPNancy L. Clark Craig B. NeelyOverview? Why is CustomerCentered Design important?? HP CustomerCentered Design Services (CCDS): Who are we?? Overview: Where we fit in the Product Development Process? Case Study: Designing a plex application suite? Case Study: Merger of Compaq and HP support web sites2023/3/1 2 Why is CustomerCentered Design Important?2023/3/1 3 HP CustomerCentered Design Services (CCDS):Who we are? Center of petency in customer research and designing user interfaces, with facilities around the country– Staff educated and experienced in cognitive physiological disciplines– Centralized resource for HP design teams who do not have research, design, testing skills? Primary value add to HP design teams: – Improve development process by bringing HP design teams together, creating a mon product vision– Bring target users of products together with design teams to define, design, develop customercentered products2023/3/1 4 Product Development Process: OverviewOur Focus:?User analysis, requirements?Product definition, design, development for ease