【正文】
Try to sell our hotel first, in the situation which we can’t accept booking, after that remend other hotel. 先要促銷我們的酒店,在我酒店不能再接受 訂房的情形下再推薦其他酒店。According the procedure.按照程序。Demonstrate in Oprea how to make reservation for waiting list guest. Show each step. After demonstration. Refer back to flipchart and review / discuss each step.在Oprea中作展示如何作等候名單預(yù)訂,給其講解步驟,作展示之后,回顧白板紙上的內(nèi)容,并討論每一個步驟。So the objectives of this session is: …(Refer to Objectives of this TAO)今天這堂課的目的是:(參考標(biāo)準(zhǔn)與程序〕The main content of this course should be: 這節(jié)課的主要內(nèi)容是:Resources: Flip Chart, Handout, and Computer with Oprea terminal 培訓(xùn)器材: 白板,白板紙,培訓(xùn)資料,帶Oprea終端的電腦Method 培訓(xùn)方式