【正文】 學習參考。你必須努力，當有一天驀然回首時，你的回憶里才會多一些色彩斑斕，少一些蒼白無力。4. 歲月是無情的，假如你丟給它的是一片空白，它還給你的也是一片空白。既糾結(jié)了自己，又打擾了別人。用一些事情，總會看清一些人。2. 若不是心寬似海，哪有人生風平浪靜。所以答案是C。答案：C解析：該句中真正的主語是“to”引導的不定式結(jié)構(gòu)，“it”是句子的形式主語；短語as a general rule意為“一般而言，通?！?，在句中作狀語；presentation意為“講解，演講”。B. 一般的規(guī)則是，它最好集中在禮物的內(nèi)容上，這比吸引觀眾的注意力更好。所以答案是B。C. 你能看見許多好玩的東西在車上。B. 一路上你能看見許多有趣的事情。34. You can see many interesting things on your way.A. 你能看見許多有趣的東西在你回家的路上。相比較...college entrance exam大學入學考試。，美國大學沒有考試。1. In contrast to other countries, the U. S has no national college entrance exam.，美國沒有國家考試。，他就得認真做。it.，你就得持之以恒。 When you start a job, you must答案：B解析：a bad hire意為“招聘到不合格的雇員”；連詞詞組not just…but also意為“不只是，不僅……而且”，所以答案是B。B．招聘到不合格的員工即浪費時間和金錢，而且還會影響整個團隊精神和公司士氣。四、翻譯（每小題4分，共20分）31~35題：英譯漢，從A、B、C三個選項中選出一個最佳答案，并將答案序號寫在答題紙上。對應文章第六段內(nèi)容，“一線員工是最可靠也是花費最少的信息來源”，可見一線員工對提高顧客服務有很重要的作用而不是毫無關(guān)系，所以選F。所以選T。29. 這是一道細節(jié)題。此題對應文章第四段，利用焦點小組是為了了解顧客的喜好，從而提高自己的服務水平。所以選T。文章第三段提到自己扮演顧客來體驗你們提供的服務是否令人滿意，這種方法是最明顯卻最少被使用的方法。此題信息對應文章第二段的最后一句話，即“當飯店顧客和飯店員工被問及……的時候，答案是截然不同的”，所以選F。 26. Hotel customers and hotel staff think the same about breakfast.This is one of the most wellestablished feedback techniques. When wellconducted, they usually work well.5. Encourage your frontline staffis the simplest way to find out what people want from your service or product. When hotel customers are asked what they want for their breakfast and then the hotel staff are asked what they think the customer wants, the answers are quite different.2. Be a customer yourself and find out what your customers experience when they use your service. This is one of the most obvious but underused ways for getting feedback. For example, you can act as one of the customers in a wheelchair, and see how you’re treated.3. Use a focus group.Passage 2Feedback from your customers is very important. The more information you have from them, the more petitive you will be in your field. The following techniques will help you know what the customers think of your business.1. Ask your customers directly and cater to their wishes.25. 這也是一道細節(jié)題，題干問為了制定詳細的細節(jié)目標是什么，答案A出現(xiàn)在文中的第三段的第三句。整篇文章通篇都在講如何組織一場成功的活動，A答案太片面，只有Details并不是關(guān)鍵，所有的因素才是組成成功活動的因素，B答案，只是陳述了現(xiàn)實狀況，而不是文章的重點。此題題干問的是根據(jù)文章，哪一項是最重要的影響因素，最根據(jù)文章中，只有B出現(xiàn)在了文中，而A，領(lǐng)導能力，C,準備時間都不在原文中出現(xiàn)，所以選擇B。這是一道細節(jié)題。2. 這是一道細節(jié)題。答案A和B都在原文中有，答案C中Know the limitations是為了知道自己的條件有限來做出符合現(xiàn)實客觀條件的計劃和安排而不是為了知道參加者們的限制條件。 C. To have a clear purpose解析：1. 這是一道判斷題。 invitation23. According to the passage, what is the key factor to make your event successful?1. Leadership.2. Details.3. Plenty of planning time.24. What is the best title for this passage?A. Details the key to the success of an event.B. Successful and memorable events don’t just happen.C. How to plan successful events.25. What is the purpose of making list of details?A. Make sure not overlook things list of details clear purpose Know your limitations. You should be aware of your weakness such as budget or time. If you decide to hold an event in a week’s time, plan for a more familiar affair. If it’s a big event, prepare several months ahead. If the budget is small, you may have to a lot of doityourself work.21. Which of the following statement is NOT true according to the passage?A. To know your target audience first helps you plan your event better.B. To check the calendar carefully will avoid time conflict.C. Know the limitation means you should know the audience’s limitation.1. Which is not the factor of holding a successful event? Have a clear purpose. When you plan an event, you should clearly define its purpose, because the following decision should support it. There are some suggestions for you to hold a successful event. Decide upon your target audience. The first thing is you should know who your target audience is. From this all the other decisions will fall into place in terms of format, content, prices, location etc.Passage 1答案A中多了一個and；答案C前半句中medicine這個中心詞應該接在the more后面，I take后置作定語修飾medicine，后半句應該多加一個the。我越吃這個藥，感覺越不好。譯文：— 這個藥有沒有讓你感覺好些？— the worseC. I take medicine。I feel.A. medicine I take。,— No. The more解析：在虛擬語氣中，不管什么人稱，be動詞都要用were的形式，正確答案應該是C。 would pay答案：C shall pay　　　　 　　　　B. am。根據(jù)語境，所以答案是B。譯文：當閱讀年度報告時，我們應留心那些公司違反法規(guī)的情況。解析：短語make a parison意為“進行比較”，所以答案是C。 C. parison答案：C B. pare17. When stating problems, we can make a _____ with those from last year.A. paring譯文：他們答應給我們修車。解析：題中under pressure為固定搭配，意為“承受壓力”，所以答案是B。 C. expectation答案：B B. pressurehundreds of之類的短語之前也可加many、several之類的進行修飾，所以答案是B。hundred、thousand和million等數(shù)詞后面都可以加of，構(gòu)成“幾百、幾千、幾百萬”的意思，但是一定要在以上數(shù)詞后面加s，所以排除答案C。