【正文】 Here’s your change, sir. 先生，這是找給您的錢。 Here is your bill/check sir, totally is … Yuan 先生，這是您的賬單。 很高興告訴您我們有 …… ◆ 點完單后： May I repeat your order ? 可以重復(fù)一下您的單嗎？ Your order is … 您點的是 …… Just a moment, please! 請稍等！ Key Words： Straight up 凈飲 on the rock 加冰 with ice 加冰 without ice 不加冰 ： with water 加水 出品 Presenting Excuse me! Here is your beer/coffee. 打擾了！這是你的啤酒（咖啡） 。 Do you mind changing your order? 請您改一下單好嗎 ? ◆ 未能確定是否能供應(yīng)客人要求時： If you could wait a moment, sir/ madam, I’ll try to find ，請您稍等一會，我去 問一下。 How about the beer or whisky? 來點啤酒、威士忌怎么樣？ 17 What’s your prefer? 你喜歡哪一些？ We have …... Do you want to try? 我們這有 …… 你想試試嗎？ May I take your order now, sir? 我現(xiàn)在可以幫你下單嗎？ ◆ 如果聽不清楚： 雙擊頁眉頁腳后可刪除， 網(wǎng)友（洪楓）為您奉獻(xiàn)， ： 332985688 主頁 雙擊頁眉頁腳后可刪除， 豆 丁網(wǎng)友（洪楓）為您奉獻(xiàn)， ： 332985688 主頁 Pardon? 請原諒 Would you say it again? 請再說一遍好嗎？ Would you mind repeating? 請再說一遍好嗎？ I’m sorry ,I don’t understand. I’ll get our ，我不明白，我去叫我們 經(jīng)理來。 帶位 Seating the Guests A table for two? 請問是兩位嗎？ This way please! 這邊請 ! How about this table? 這張桌子怎么樣？ How about the table near the stage / dancing floor? 坐在舞臺 (舞池 )附近怎么樣？ World you like this table?這張桌子怎樣？ World you like to sit at the bar over there? 你喜歡坐在吧臺嗎？ Please take a 。 Have a pleasant/ nice stay in hotel, sir. 先生，祝您在酒店住得愉快。 Very well, thank you, and yourself, sir? 非常好，謝謝。 11. May I enter and take the tray, please? 我可以進(jìn)來收餐嗎？ 12. If you have any requirements please dial 77 for room service. 如 果您有什么要求，請撥 77 到送餐部。 9. I’ll bring it at once. 我馬上送來。 6. Your dishes will be sent to you in 30 minutes. 我們將在 30 分鐘內(nèi)把點餐送上 去。 ◆ 客房送餐 Room service 1. Good morning, room service, Peter speaking can I help you? 早上好，送餐部 ,我是 Peter,能 幫到您什么嗎？ 2. May I have your room number? 能告訴我您的房間號嗎？ 3. Would you like anything else? 還需要別的嗎？ 4. Thank you for calling. 謝謝您的來電。 2. I wan t to apologize, is there anything I could do? 對不起，我能做什么？ 3. I’m sorry for giving you the wrong dish. I’ll change it immediately for you. 真的很抱歉上錯 了，我馬上替你換 4. I’m sorry to have kept you waiting. I’ll go to the kitchen to check 對不起讓您久等了，我馬 上到廚房查看 雙擊頁眉頁腳后可刪除， 網(wǎng)友（洪楓）為您奉獻(xiàn)， ： 332985688 主頁 雙擊頁眉頁腳后可刪除， 豆 丁網(wǎng)友（洪楓）為您奉獻(xiàn)， ： 332985688 主頁 16 5. I’m sorry, I’ll call our manager. 對不起，我去叫我們經(jīng)理來。 ◆ 處理客人投訴 Handling the plains 1. I’m sorry, it39。 See Thank you for your 。 5. May I have your room number? 能告訴我您的房間號嗎？ 6. Will you please sign on the bill, sir? 先生，請在賬單上簽字。 May I put the plate away? 我能把盤子收走嗎？ Would you like it cooked a little longer? 要不要把它再煮一下？ Could you like some more red wine? 給您再添點紅酒好嗎？ ◆ 結(jié)賬 Presenting The Bill 1. Here is your check/bill, sir. 這是您的賬單，先生。 4. It’s better using while 好。 4.…is very popular in ou r 受歡迎 . 5. It’s very tasty. Would you like to try it? 這道菜非?？煽冢灰獓L嘗？ not try some? 為什么不嘗嘗呢？ ◆ 上菜 Serving The Dishes 1. Excuse me, sir, your dishes are ready, would you like it served now? 打擾一下，先生，您的 菜準(zhǔn)備好了，現(xiàn)在可以上了嗎？ 2. This dish is very hot, please be careful. 這道菜很燙，小心。s our chef remendation. 我能推薦披薩嗎？那是我們大廚的拿 手菜。 8. How would you like your steak, rare, medium rare, medium, medium well or well done? 您 想您的牛排幾成熟呢？ 9. What kind of sauce would you like to go with your steak? 您的牛排要配什么汁醬呢？ 10. Would you like some soup? 要不要來點什么湯？ 11. What else would you like? 請問還需要什么嗎 ? 12. Would you like some dessert? 要來點甜點嗎？ 15 雙擊頁眉頁腳后可刪除， 網(wǎng)友（洪楓）為您奉獻(xiàn)， ： 332985688 主頁 雙擊頁眉頁腳后可刪除， 豆 丁網(wǎng)友（洪楓）為您奉獻(xiàn)， ： 332985688 主頁 13. So, you have ordered …, am I right? 您點了 …… ，對嗎？ 14. May I repeat your order? 我能重復(fù)一下您點的菜嗎？ 15. We are glad to make it for you. But I have to ask the chef if we have the materials. 我們很樂 意為您做這個菜式，但我必須 要問一問我們廚師有沒有材料。 3. Would you like coffee or tea? 您要喝咖啡還是茶？ 4. Would you like something to drink? 您想喝點什么呢？ 5. I’m afraid it will take some time for this dish, about 25 minutes. Do you mind waiting a little bit longer? 恐怕這道菜要等 25 分鐘，您介意嗎？ 6. Your dishes will sent to you in 15 minutes. 您的點菜 15 分鐘后上桌。 11. Can I get a high chair for the baby? 我能擺一張嬰兒椅嗎？ 12. I’ll bring the menu. 我去拿菜單。 7. Would you like to sit here? 坐這里好嗎？ 8. How about this table? 坐這里怎樣？ 9. You can sit where you like. 您可以隨便坐。 4. Would you like smoking or nonsmoking area? 您要坐吸煙區(qū)還是非吸煙區(qū)呢？ 5. This way, please. 這邊請。 1. Good evening, sir. Wele to Italian restaurant/Teppanyaki. 晚上好歡迎光臨意餐廳 /鐵板燒。 ◆ 迎客 amp。 2. We are fully booked until next Monday. 下個星期一之前位子都訂滿了。 We look forward to seeing you. 我們期盼您的光臨。 6. I assure you it won’t happen again. 我保證不會再發(fā)生了。s our fault. 對不起，這是我們的錯。 4. I hope you have enjoyed your 。 ◆ 送客 LeaveTaking 送客 1. Hope to see you 。 How would you like to pay for it? 您想怎樣結(jié)帳呢？ Would you like to pay together or separately? 請問您要分單呢還是一起付？ Please wait minute. I’ll be back with your changes and ， 我一會給您找零和發(fā) 票。 Excuse me. 對不起 ,請讓一讓 Sorry to interrupt you. 打攪一下。 3. Here is your 。 ’s delicious and worth a try. 它味道鮮美，值得一嘗。 14. Please enjoy your meal. 請慢用 ◆ 點單建議 Making Remendation ’s special is… 今天的特色菜有 …… I suggest the Roast Crispy Chicken? It39。 7. I’m very sorry, Roast Duck is sold out now 對不起，片皮鴨暫時售完了。 3. What kind of tea would you like? We have Longjing, puer tea, Jasmine tea Tieguanyin and so on. 您要喝什么茶呢？我們有龍井茶，普洱茶，茉莉花茶，鐵觀音等。 10. Can I get a high chair for the baby? 我能擺一張嬰兒椅嗎？ 11. Here is the menu. 給您菜單 。 6. Would you like to sit here? 坐這里好嗎？ 7. How about this table? 坐這里怎樣？ 8. You can sit where you like. 您可以隨便坐。 4. This way, please. 這邊雙擊頁眉頁腳后可刪除， 網(wǎng)友（洪楓）為您奉獻(xiàn)， ： 332985688 主頁 雙擊頁眉頁腳后可刪除， 豆 丁網(wǎng)友（洪楓）為您奉獻(xiàn)， ： 332985688 主頁 請。 1. Good evening, sir. Wele to Yue Chinese restaurant. 晚上好歡迎光臨悅中餐廳。 ◆ 客滿 Fully Booked ◆ 迎客 amp。 We are fully booked until next Monday. 下個星期一之前位子都訂滿了。 We look forward to seeing you. 我們期盼您的光臨。 Is there anything else you are interested in? 您還想買點別的嗎？ It’s very fragile, please handle with care. Don’t put it upside