貝恩bain咨詢公司的知識管理-全英文(ppt30)-知識管理(參考版)
2024-08-21 13:12本頁面
【正文】 Capability Practices 23 NY Infotoday preez 1 Many roles make this process work ? Dedicated facilitators for knowledge capture and sharing ? Officebased GXC evangelist ? Runs office incentive programs ? Best external data sources ? Research databases ? Partners who oversee Bain’s global Capability and Industry practices ? Contribute best work to share across Bain Case Team Practice Areas Knowledge Officer Info Services Knowledge Broker 24 Knowledge Brokers at Bain Knowledge Specialist Regional Knowledge Broker ? Assigned by Industry or Capability Practice Area ? Manages the GXC content and web site in their areas ? Coordinates IP development and capture with Practice Area VPs ? Supports Practice Area on munications, projects and incentives ? Assigned by office ? Generalist KM support to teams in their offices Assist finding content/people Ensures accurate case tagging Helps write case summaries ? Probes case teams to find potential team insights to codify Case end manager interview Interfaces with relevant Knowledge Specialists ? Runs office incentive programs with Knowledge Officer “Office generalists” “Global topic specialists” 25 NY Infotoday preez 1 Metrics and incentives Office Practice Area Individual ? Office KM Scorecard Measures all office KM contributions Normalizes for size Sent quarterly to office heads and MD ? KM factored in Office Head performance ? Annual Office Knowledge Award 1 large, 1 small office For all KM efforts ? Practice Scorecard Measures KM progress in PA Sent quarterly to PA heads and MD ? KM is a core factor of performance and p for PA heads ? Annual VP ratings Assess KM contributions by each VP Factored into annual p ? Officebased “sticks and carrots” 26 NY Infotoday preez 1 So what’s the impact? ? We can’t and won’t measure ROI Most of the costs are “soft” and can’t be measured Our product is intangible KM is only one of many inputs ? Today we capture many key success indicators Usage Satisfaction (annual surveys) Online quality ratings Informal “feel” ? But, this is not sufficient 27 NY Infotoday preez 1 O
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