【正文】
Rehearse Presentation Method Numbers 打電話之前作好準備 Precall Planning 找出所需信息資源 Sources of Information Telephone Skill 中管網(wǎng)通用業(yè)頻道 15 。B Department. ? This Is … ? May I help you? Telephone Skill 中管網(wǎng)通用業(yè)頻道 8 Transferring Calls 轉(zhuǎn)電話 Tell the caller that you are transferring the call 告訴對方你要轉(zhuǎn)電話 Tell the caller who you are transferring the call to 告訴對方你在把電話轉(zhuǎn)給誰 Always try to handle a service request yourself 盡可能自己處理來電人要求的服務(wù) Telephone Skill 中管網(wǎng)通用業(yè)頻道 9 Taking Message 記錄電話留言 1. 記錄所有的內(nèi)容 2. 記下電話號碼 3. 確認公司名稱 4. 記錄打電話的原因 5. 重復所記錄的留言的所有內(nèi)容 6. 寫清電話打來的日期和具體時間 7. 寫上你的姓名 8. 書寫清晰 1. Record First AND last 2. List Telephone Number(including area code 3. Identify Caller’s Company 4. Record the Nature of the Call 5. Read the Message Back