【正文】 after that, propose a suite of DMAIC and QH projects (sponsor: Norman MacLeod James Hyman) NAD Initiatives and Projects 5) The DMAIC ProcessDefine Measure Analyze Improve Control“ D M A I C ”Projects: Consistent Method1. What is the project charter?2. What is the “Voice of the Customer” Get the right data . . .. . . not the easy, available data.? What does the data tell us?? What is the “root cause”?Fix the process? “Improve”? “Redesign”Is the improvement delivering results?Five Phases of Six Sigma Projects:302010010806040200B A D C E FBAr=.7Cause BEffectr=.5Cause AEffectDefectsSigma2 4 6Process BaselineDefectsSigma2 4 6Process EntitlementProcess RedesignS I Process O C FriendlyResponseSpeedCTQVoice of the CustomerProject CharterReduce cycle time and variability of CheckIn.Choice 3 Choice 2Choice 1SolutionsDecision Matrix CriteriaImplementationActivitiesDefine Measure Analyze Improve ControlDMAICProcess Improvement Methodology Tollgate Checklist – DefineFor our project, we have :1. Confirmed that our project is a worthwhile improvement priority and is supported by the Quality Council.2. Been given (or written) a brief business case explaining the potential impact of our project on customers, profits, and its relationship on business strategies.3. Composed and agreed to a two to three sentence description of the problem as we see it – the Problem Statement – focusing on symptoms only (not causes or solutions).4. Prepared a Goal Statement defining the results we39。 L/T opportunity target 20% reduction on a base of $52mm spent in NAD in 2023 Airline travel Services (11965) – New travel guidelines and trip preapproval process。 prevent “reinventing the wheel”? Achieve measurable financial and customer loyalty results: plete approximately 15 to 30 projects, depending on size, plexity and resources (approximately $5 $10MM annually)“Portfolio Manager”Training Tools—Black BeltTraining? Leading Teams? DMAIC 1? DMAIC 2? Training ProjectSoftware Intra ToolsE:TOOL? Power Point? Mini Tab? Excel? Visio ProjectBlack Belt Hiring Assessment ToolsBehavioral InterviewsComputer Skills assessmentComprehension Numerical RelationshipsOther Important Six Sigma RolesProject Sponsors– People (many times leadership) within the existing anization most closely associated with a project. They are typically the ones who will gain or lose the most from the project’s success or failureProcess Owners? People responsible for ongoing postimplementation support of process changes/improvements? Must work closely with Project Sponsor and/or Black Belt throughout projectImprovement Team Members? Participate in all steps of defining and implementing projects? They are the subject matter expertsSix Sigma APD RolloutAPD TimetableStaff MBBsPreliminary timetable to implement 1Q03 Sep Oct Nov Dec Jan Feb AprJul Aug MarSelect BBsMBB BB “Wave 1” training training projects$Property council training (SSC) 3 to 4 Properties perFirst BB projects startOwner “road shows”Design APD architecture rolloutGM training (LSS)BB “Wave 2” training training projectsFirst “Quick Hits”2$12Property “billing” iDMAICNov 02BeyondHR ASSESSMENT TOOL 1$MBB’s Start Jan 1APD Six Sigma Summary45+ fulltime resources, globally10,000 training daysProjects600 + DMAIC, Transfer QH projects into Control3 to 5 Year Goals? Guests : Exceed expectations with less variability? Owners : Substantial Financial Benefit? Associates : Tools to cost effectively transfer innovation improve core processes2023 ? Targets: At least Full Breakeven$600,000 +BB’s , MBB’s etc“Black Belt” (4045 +/): Fulltime leadership execution of property, area, or divisionlevel projectsAssociates: Work on project teams“Master Black Belt”(34): Support AMDs via diagnostics, manage the project portfolio, and coach BBs within a geographyDivision Management,Area VP, GM:Project, process and business resultsDivision Six Sigma Leader:Driving the Six Sigma initiative within the divisionDivision Six Sigma Analyst (1):Financial tracking, reporting analysis of projects and resultsKey Role AccountabilityFTE = 45 +/APD Six Sigma OrganizationEVP Six Sigma10 BBMBB 110 BBMBB 2 10 BBMBB 3