【正文】 （ 1） Do you think it’s important that managers listen to plaints from employees?(why/why not?) 你認(rèn)為經(jīng)理 聽取員工的申訴是否很重要？ Yes. Complaints from employees usually reflect the problems within the firm, some even show problems of the management. Listening to the plaints helps managers to find problems and ways to resolve them. （ 2） Do you municate with your colleague often and how? 你是否經(jīng)常和同事溝通？是怎樣溝通的？ Yes. I often municate with my colleagues, we share corporate information together, exchange news and views. PASS BEC 新編劍橋商務(wù)英語口試必備手冊 （中高級） 第 13 頁 共 297 頁 In most cases, we chat with each other, sometimes we Email to each other. （ 3） What are the advantages of management munications? 管理溝通有哪些優(yōu)勢？ Management munications can enhance mutual trust, promote employee mitment, boost morale. On top of that, it helps to improve productivity. （ 4） Is it necessary for the manager to have personal contacts with his employees? 經(jīng)理是否有必要親自去同雇員溝通？（為什么） Yes. It is better for the manager go to an employee’s work station rather than make phone calls. Facetoface discussion shows your sincerity and what’s more, it’s more open and direct. （ 5） How important is it to develop the intra of the pany? 開發(fā)公司內(nèi)部互聯(lián)網(wǎng)有任何重要意義 ? In this information age, pany intra tends to be a very effective channel of munication. It’s speedy in relaying the corporate news, management messages, internal changes, etc. and it promotes information equality, as everyone has access to it. Reducing Production Cost 降低生產(chǎn)成本 Result in 導(dǎo)致，造成 Cut corners 抄近路，走捷徑，偷工減料 Greener pastures 更綠的牧場（比喻更好的謀生去處，更好的工作、職位） Deadwood 枯枝，朽木；無用的人 Nuisance 討厭的人或事，麻煩事 Excustomer 過去的顧客，以前的顧客 In the short run 在短期內(nèi) Go through the roof 大大增加，上漲到處乎意料的程度 TQM (total quality management) 全面質(zhì)量管理 Under the umbrella of 在 … 的保護(hù)下 Cost accountant 成本會計師 Cost control 成本控制 Prognosis 預(yù)告 預(yù)言 Customer service 客戶服務(wù)中心，客戶服務(wù) Customer satisfaction 客戶滿意度 Cost effective (有 )成本效益的 Competitive edge 競爭優(yōu)勢， 競爭力 Costefficient 成本效益高的 Cost management 成本管理 Cut down 削減，減少 Raw material 原料 PASS BEC 新編劍橋商務(wù)英語口試必備手冊 （中高級） 第 14 頁 共 297 頁 To a large extent 在很大程度上 Costconscious 注重節(jié)約成本的 Production line 生產(chǎn)線，流水線 Ergonomics 功效學(xué) Specialist 專家 Userfriendly 方便用戶的 Shift work 倒班制，輪班工作（一半指三班倒，即 day shift, evening shift,以及 night shift） Permanent schedule 固定班（亦稱 fixed schedule） Rotating schedule 輪班制 Out of step with 與 … 步調(diào)不一致 Adjust to 對 … 適應(yīng) Fight off 竭力避免 Body rhythm 生理節(jié)奏 Stressful （心理、生理或情緒上的）緊張、壓力 Out of step with 與 … 不協(xié)調(diào)，失調(diào) Consultancy service 咨詢服務(wù) Night shift blues 夜班憂郁癥 All this 所有這一切 Health counseling facilities 健康咨詢設(shè)施 Health facilities 健身設(shè)備 Round the clock 24 小時 Translate to 轉(zhuǎn)化為 Hazard 危害，公害 Adequate lighting 充分的照明，足夠的照明 Proper heat 適當(dāng)?shù)氖覝? Reducing Business Costs 降低經(jīng)營成本 Cost reduction is an important factor in improving the state of a business. 降低成本是改進(jìn)企業(yè)狀況的一個重要因素。 A：是的，可 … 你知道，這是一個競爭的時代，新聞和信息變化交替。 A：很好。 A：這是個好主意。但是我認(rèn)為我們應(yīng)該把重點放在雙方的溝通上。 B：是的，我很同意你的觀點。討論并決定： ? 電子郵件快訊中應(yīng)包含哪 些文章和信息 ? 電子郵件快訊的版式、發(fā)送周期 A： You see, our pany is designing an Email newsletter for all staff members. It certainly is a very good channel for internal munication. B: Yes. What information should be included, in your opinion? A: It should carry articles about the tangible performance standards for staff to follow, and information about any changes in the pany, such as new policies, new projects and new managers, etc. this will help to reduce the chance for confusion and misinterpretation of key corporate polices and decisions. B: Yes, I’m quite with you here. Information of this kind will help staff members better adjust themselves to the work environment and achieve higher level of performance. A: There should also be information about the latest achievements of the pany as well. B: I agree with you. But… A: And about annual performance reviews and staff appraisals, just to reward hardworking people and look at problems in work. You see… B: Well, you are quite right. But I think we should place emphasis on twoway munication. The newsletter should also focus on the employee side. We should allow our employees to voice their opinions about daytoday work and corporate development. They should also have a chance to ment on the performance of the managers and point out problems in their work. PASS BEC 新編劍橋商務(wù)英語口試必備手冊 （中高級） 第 12 頁 共 297 頁 A: That’s a good idea. So let’s put in this column” Voice from the Staff”. B: Besides the contents, the layout is also important. We can use some photos, people usually like to see pictures of themselves and people they know. So it will be able to attract more readers. We can also use cartoon pictures to help illustrate our ideas. A: Good. And don’t fet our pany logo, it will help to promote a sense of belonging and loyalty. And let’s also insert some humour, to make it more readable. B: Finally, I think it should be sent to our employees every other week. A: Well, er…you see, this is a petitive age, news and information keep changing. Why not make it once in every ten days, three different issues every month. B: Alright. And let’s make it short, so people don’t have to spend too much time reading each issue. A: I agree. A: 你是知道的，我們公司正在為全體員工設(shè)計一個電子郵件快訊。任何建議的改變之前，他們應(yīng)該讓員工提前知曉。這樣，員工可以確切的知道他們應(yīng)該做什么來滿足工作需求以及實現(xiàn)卓越的成績。 This work is supported by the development and use of mon and integrated platforms and processes which will encourage cost efficiency in the use of internal and external resources and adoption over time of digital media. 這項工作得以展開是通過開發(fā)和使用了普通以及集成的信息平臺和處理程序，在運用內(nèi)外資源的過程中激勵成本效率，并采用了數(shù)碼媒介等方式。 be fully engaged in the delivery of the pany’s strategy and the Nokia Way. 公司通過這種做法，切實