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sible. Daniel should accept a new robot because __________________________. Daniel should get his money back because __________________________. 3. How to write a reply T: Underline some useful expressions in the reply. T: Here are some advice for you. When we receive a plaint letter, we should send a reply immediately. What’ s more, we should pay attention to our words when we are explaining something. Most of all, we should find out ways to deal with the problems. 【設(shè)計(jì)意圖:通過閱讀回信,引導(dǎo)學(xué)生展開討論,運(yùn)用信中的內(nèi)容闡述自己的觀點(diǎn)。同時(shí),對(duì)于回信結(jié)構(gòu)的歸納整理也為寫作任務(wù)的順利開展打好了基礎(chǔ)?!? Step 4 Writing T: Today we’ ve learned how to write a plaint letter and the reply. Susan bought a mobile phone last week. However, there is something wrong with it. She is planning to write a plaint letter to the shop. Can you help her write the letter? Susan上周買了一臺(tái)手機(jī),型號(hào) NKZ03,但在使用中碰到了一些問題,她發(fā)現(xiàn)這臺(tái)手機(jī)與店家所作的承諾不相符。請(qǐng)你以 Susan 的名義給店家寫一封投訴信。要點(diǎn)包括: 1. 電池最多只能用一天; Susan認(rèn)為應(yīng)該至少能用兩天。 2. 不能拍照和收發(fā)短信,不能上網(wǎng)搜索信息;商家承諾…… 3. 手機(jī)質(zhì)量達(dá)不到標(biāo)準(zhǔn),手機(jī)系統(tǒng)經(jīng)常出故障。 4. Susan 的要求…… (自擬兩點(diǎn)) V. Homework 1. Review different ways to write a plaint letter and a reply. 2. Help the manager write a reply to Susan.