【正文】 RGI收入產生指數(shù):Revenue Generation Index。GSTS賓客意見調查系統(tǒng):Guest SatisfactionTracking System。ESPS員工滿意度調查:ESPS=EmployeeSatisfaction Pulse Survey。TQM全面質量管理:TQM=TotalQuality Management。QES質量評估系統(tǒng):QES= Quality EvaluationSystem。PMS酒店經營管理系統(tǒng):PMS=PropertyManagement System。SOP(標準經營程序):SOP=StandardOperating Procedures。KNR重要公司協(xié)議價:KNR(Key NegotiatedRate)。LNR“當?shù)亍惫緟f(xié)議價:LNR(Local Negotiated Rate)。RFP合作協(xié)議申請:RFP= Request for Proposal。FIT(散客):FIT=FullyIndependentTraveler。DND(請勿打擾):DN D= Do Not Disturb。VIP(非常重要的人)：VIP= Very Important Person。IBP(綜合經營計劃)：IBP=IntegratedBusiness Plan；VCRO預訂中心的預訂系統(tǒng)：VCRO= Virtual Central Reservation Office第四篇：酒店常用英語縮寫酒店常用英語縮寫酒店專業(yè)英文及縮寫ARI:平均房價指數(shù)Average Rate Index。CTP營業(yè)利潤貢獻:Contribution to Trading Profit。GOP總經營利潤:Gross Operating Profit。RevPAR平均每間可賣房間的收入:Revenue Per Available Room。RGI收入產生指數(shù):Revenue Generation Index。GSTS賓客意見調查系統(tǒng):Guest Satisfaction Tracking System。ESPS員工滿意度調查:ESPS=Employee Satisfaction Pulse Survey。TQM全面質量管理:TQM= Total Quality Management。QES質量評估系統(tǒng):QES= Quality Evaluation System。PMS酒店經營管理系統(tǒng): PMS= Property Management System。SOP(標準經營程序): SOP= Standard Operating Procedures。KNR重要公司協(xié)議價:KNR(Key Negotiated Rate)。LNR“當?shù)亍惫緟f(xié)議價:LNR(Local Negotiated Rate)。RFP合作協(xié)議申請:RFP= Request for Proposal。FIT(散客):FIT=Fully Independent Traveler。VIP(非常重要的人)：VIP= Very Important Person。IBP(綜合經營計劃)：IBP= Integrated Business Plan；VCRO預訂中心的預訂系統(tǒng)：VCRO= Virtual Central Reservation OfficeHotelVarious departments 酒店各部門總經理辦公室:GM人力資源部HR: Human Resource康樂部:ENT財務部 A/CFIN.: Finance前廳部F/O: Front Office客房部HSKP: Housekeeping工程部ENG.: Engineering預訂部RSVN: Reservaton行李部（禮賓部）Con.:Concierge銷售部Samp。MDOS: Director of Sales市場部DOM:Director of Marketing餐飲部:Famp。B中餐廳Chinese Restaurant保安部:SEC收貨部Receiving DepartmentFOM: Front Office Manager前臺經理RM: Resident Manager駐店經理GM：General Manager總經理c/c: credit card 信用卡VA： Visa Card 維薩卡MC： Master Card 萬事達卡AE： American Express 美運通卡DC： diners Club 大來卡NA： Night Audit 夜審SUP。： Supervisor常用房態(tài)英語縮寫VD(vacant dirty)空臟房VC(vacant clean)空凈房OC(occupied)在住房OR在住臟房S/O(sleep out)外宿房OOO(out of order)維修房DND(do not disturb)請勿打擾LSG(long stay guest)長住房MUR(make up room)請即打掃L/B(light baggage)輕便行李N/B(no baggage)無行李E/D(expected departure)預離店HA()前臺鎖房房型常用英語普通房mon room大床房single room標準房standard room豪華（商務）標準房deluxe standard room 商務套房deluxe suite room總統(tǒng)套房presidential suite雙人房間double三人房間tripleDouble bedDoubledouble bedQueen bedSingle bed前廳常用用英語EA預抵店(expected arrivals list)ED預離店(expercted departure)VIP貴賓CIP公司客戶(mercially important person)Check inCheck outNo showsExtension 延期住房率Early departures早退率Due out 預退率In house續(xù)住房Total roomsHouse use飯店員工占用，而無付費的房間（自用房）第五篇：酒店各部門縮寫酒店各部門英文縮寫 ：總經理：GM 客服部總監(jiān)：DOR 副總經理：DGM 大堂經理：AM 財務部：FIN 財務總監(jiān)：DOF 銷售總監(jiān)：DOM 前廳部：FO 工程部：ENG 人力資源部：HR 客房部：HK 前臺：FD 前廳部經理：FOM 禮賓部：CONC 商務中心：BC 餐飲部：Famp。B 客房部:HSKP 工程部:ENG 保安部:SEC 康樂部:ENT 前廳部:FO 銷售部:Samp。M 市場部：MC 總經辦：GD酒店專業(yè)英文及縮寫：ARI平均房價指數(shù): Average Rate Index。CTP營業(yè)利潤貢獻:Contribution to Trading Profit。GOP總經營利潤:Gross Operating Profit。RPAR平均每間可賣房間的收入:Revenue Per Available Room。RGI收入產生指數(shù):Revenue Generation Index。GSTS賓客意見調查系統(tǒng):Guest Satisfaction Tracking System。ESPS員工滿意度調查:ESPS=Employee Satisfaction Pulse Survey。TQM全面質量管理:TQM= Total Quality Management。QES質量評估系統(tǒng)ES= Quality Evaluation System。PMS酒店經營管理系統(tǒng): PMS= Property Management System。SOP(標準經營程序): SOP= Standard Operating Procedures。KNR重要公司協(xié)議價:KNR(Key Negotiated Rate)。LNR“當?shù)亍惫緟f(xié)議價NR(Local Negotiated Rate)。RFP合作協(xié)議申請:RFP= Request for Proposal。FIT(散客):FIT=Fully Independent Traveler。DND(請勿打擾)：DND= Do Not Disturb。VIP(非常重要的人)：VIP= Very Important Person。IBP(綜合經營計劃)：IBP= Integrated Business Plan；VCRO預訂中心的預訂系統(tǒng)：VCRO= Virtual Central Reservation Office。