【正文】 ance by call type. 2023 benefit: $384k.Major STARS ProjectsSTARS: 7 BBs and 1 MBBGlobal Projects Approved 12/01 Checkin (26373)– Two goals: (1) A vision for a winning checkin process that delivers petitive advantage。 and (2) identify and implement incremental improvements to the current process (sponsors: Ted Darnall and Steve Hankin) Guest Incidents –Design procedures for handling the subset of guest plaints that could potentially expose Starwood to legal expense. (sponsor: Paul Scott and Tony Rodolakis). Overtime –Not a DMAIC project。 rather, it is an effort to assemble the results of 40 similar projects and disseminate an OT reduction tool kit via the innovation transfer program (sponsor: Jose Ponte).Business Planning Process – (35240) Design a planning process that links budgeting, annual / initiative planning, and strategic planning (sponsor: Dene Rogers) AC / Design – Clarify roles and responsibilities between the two groups。 after that, propose a suite of DMAIC and QH projects (sponsor: Norman MacLeod James Hyman) NAD Initiatives and Projects 5) The DMAIC ProcessDefine Measure Analyze Improve Control“ D M A I C ”Projects: Consistent Method1. What is the project charter?2. What is the “Voice of the Customer” Get the right data . . .. . . not the easy, available data.? What does the data tell us?? What is the “root cause”?Fix the process? “Improve”? “Redesign”Is the improvement delivering results?Five Phases of Six Sigma Projects:302010010806040200B A D C E FBAr=.7Cause BEffectr=.5Cause AEffectDefectsSigma2 4 6Process BaselineDefectsSigma2 4 6Process EntitlementProcess RedesignS I Process O C FriendlyResponseSpeedCTQVoice of the CustomerProject CharterReduce cycle time and variability of CheckIn.Choice 3 Choice 2Choice 1SolutionsDecision Matrix CriteriaImplementationActivitiesDefine Measure Analyze Improve ControlDMAICProcess Improvement Methodology Tollgate Checklist – DefineFor our project, we have :1. Confirmed that our project is a worthwhile improvement priority and is supported by the Quality Council.2. Been given (or written) a brief business case explaining the potential impact of our project on customers, profits, and its relationship on business strategies.3. Composed and agreed to a two to three sentence description of the problem as we see it – the Problem Statement – focusing on symptoms only (not causes or solutions).4. Prepared a Goal Statement defining the results we39。re seeking from our project, with a measurable target (or placeholder to add one). No solutions are proposed in the Goal Statement5. Prepared other key elements of an DMAIC team charter, including a list of constraints and assumptions, a review of players and roles, a preliminary plan and schedule, and (if needed) a process scope. 6. Reviewed your Charter with your sponsor for this project and confirmed his/her support.7. Identified the primary customer and key requirements of the process being improved and created a SIPOC diagram of the areas of concern.8. Prepared a detailed process map of areas of the process where we expect to focus our initial measurement.YES NOYES NOYES NOYES NOYES NOYES NOYES NOYES NOEvery Stage of the DMAIC Process will have a tollgate checklistEvery Stage will require Six Council and MBB review and approvalMeasureI P OInput OutputDevelop MeasuresProcess? Based on CTQs and processStratificationWho?What?When?Where?operational definitions (opera’shenel defenish’ens)OChecksheetsSamplingProcess CapabilityTollgateAnalyzeDeployment MappingValueAdded AnalysisCause EffectHypothesisStatementsRegressionData Analysis?TollgateRun Chart vs. BoxplotSheraton PompeiiRoom Occupancy 19982023TimeOccupancy Rate5060708090J F A M J J A S O N D J F A M J J A S O N D J F M A M1998 1999 202350607080901998 1999 2023Sheraton PompeiiRoom Occupancy 19982023YearOccupancy RateStarwood Station?ImproveSolution GenerationShouldBe MappingCost/Benefit AnalysisImplementation PlanningPilotNarrowing SolutionsMultiVotingRisk ManagementLaunchFMEATollgate謝謝觀看 /歡迎下載BY FAITH I MEAN A VISION OF GOOD ONE CHERISHES AND THE ENTHUSIASM THAT PUSHES ONE TO SEEK ITS FULFILLMENT REGARDLESS OF OBSTACLES. BY FAITH I BY FAITH