【正文】
?六標準差:以顧客價值為導向來衡量企業(yè)各個流程之績效?;旧弦搽[含了財物面(如流程之成本分析與改善)和學習成長構面(如訓練員工成為黑帶高手以改善流程) 29 清大工工所 The Importance of Performance Evaluation ?Poor performance of a product can make it fail in the market place outright (20% performance/price difference is significant!) ?Poor performance of the architecture of a system can make it vulnerable to its viability. ?Poor performance of a service can cut into its profits and threaten in viability of the service provider (5% capacity difference is significant!) ?Poor performance of a manufacturing business can cut into its profits, lose the petition, and threaten the existence of a business. 30 清大工工所 The Importance of Performance Evaluation ?To achieve adequate performance, quantification of performance requirements, budgets, analysis, prediction must be applied at every stage of a project. ?The ongoing performance evaluation of a service/ manufacturing system must be carried out to improve the its efficiency and effectiveness. 31 清大工工所 參考書籍 1. Systems Engineering and Management, Blanchard Fabrycky, Prentice Hall 2. 平衡計分卡, Kaplan Norton,朱道凱譯, 臉譜文化公司, 1999 3. 六標準差, Pande, Neuman and Cavanagh, 樂為良譯, McGrawHill, 2023 32