bpms01overview-資料下載頁
2025-01-13 15:28本頁面
【正文】 Samsung and with OEMs CUSTOMER SERVICE BRAND VALUE + MARKET DOMINANCE = SSC can leverage brand value with excellent customer service … to help Samsung overtake petitors 25 InsideOut OutsideIn Reduce COGS (Materials Conversion) Increase Productivity of Business Process Decrease Cycle Time of Business Processes Increase Market Share Establish Price Leadership Focus on Company Value ? Focus on Customer Value ? Effectiveness Effectiveness Efficiency Efficiency Efficiency BPMS Maturity Higher Lower Cost Leadership What process measures drive cost leadership and what improvement is required? InsideOut Market Leadership What is the Voice of the Customer。 how are petitors performing。 what improvement is required? OutsideIn 26 BPMS Six Sigma Linkage ? BPMS is plimentary to Six Sigma, and will be successful because of the Six Sigma skills and PI skills of Samsung Corning. – BPMS will challenge functional departments to define process metrics that are linked to customer metrics – By using these process metrics, future six sigma projects can be aligned to focus on solving customer issues. 27 What are the Cultural Benefits of BPMS? ? An anization that emphasizes process, as opposed to hierarchies, and is highly focused on process outes that improve customer satisfaction. ? An anization that, in addition to traditional accounting measures, places emphasis on measures of process output quality, process cycletime, process variability and process cost ? An anization that is able to sustain the momentum of productivity improvement by using the measures of process performance to constantly find new and challenging six sigma projects 28 This is also About Change ? “ For any student of History Change is the Law of life. Any attempt to contain it guarantees an explosion down the road. The more rigid the adherence to the status quo, the more violent the ultimate oute will be. “ Henry Kissinger 29 Path Forward GoalDirected/Oute Thinking High performing teams focus on positive outes and opportunities rather than on limitations and constraints Present State (Customer Issues) Desired State (Resolved Issues) Action Steps 30 演講完畢，謝謝觀看！
環(huán)評公示相關(guān)推薦
鄂ICP備17016276號-1