【正文】 ilable nowA: Good morning?B: Good morning, this is Alex here, I am calling from Los Angeles .A: How can I help you?B: May I talk with Mr. Walt, is he available now?A: Unfortunately, Mr. Walt is not available at the moment, would you like me to put you through to his assistant manager Miss. Muller?B: Yes, please, you are very helpful.A: My pleasure.Dialogue 3 May I ask who is callingA: Hello, Atlantic software.B: Hello, I would like to speak to Mr. Sillier, please.A: May I ask who is calling, please?B: I am faith Miller of Asian Computer Company.A: One moment please.Dialogue 4 I will see if he is availableA: Good afternoon, marketing department, may I help you?B: Could I speak to Mr. Philip please?A: I will see if he is available, who shall I say is calling please?B: Kath Wills.A: Hold on line please, Mr. Philip is in a meeting at the moment, can I help you?B: I want to discuses with him the new contract we signed last week.A: shall I ask him to call you when he is free?B: Yes, that would be easiest.Dialogue 5 He is just stepped outA: Good morning, marketing department.B: Hello, May I speak to Mr. Kelvin Philip please?A: I am sorry, he is just stepped out, may I ask who is calling?B: This is Aaron Sari, from Atlantic Software, would you please tell me when I can get a hold of him?A: I have no idea when Mr. Philip could be available in the office, could you call later or would you mind leaving a message?B: I think it’s better for me to leave a message, please make sure he gets this message.A: I see, I will be sure to pass your messages to Mr. Philip.B: Good, when he es back, can you have him call me at 12345678A: Ok, could I check the number, is it 12345678?Dialogue 6 would you like to leave a messageA: Hello, this is public relations department, Mandy Samson speaking?B: Hello, I am looking for Ms. Kathy Wills.A: Who is this?B: Brook Walt, a friend of Kathy.A: I am sorry, Ms. Wills is not in the office right now, would you like to leave a message?B: Please tell Ms. Wills that I called and she can call me back at 4 . today.A: Ok, does she have your number?B: Yes, please make sure that she gets the message.A: Of course, Goodbye.Dialogue 7 put her throughA: Asian Computer Company, Good morning.B: Good morning, may I speak to Mr. Walt please?A: May I ask who is calling please?B: This is Kathy Wills from the great universal advertising agency.A: Just a minute Miss Wills.B: Mr. Walt, Miss Wills from great universal advertising agency wants to speak to you.C: Put her through, please. Hello, Brook Walt speaking.Dialogue 8 I dialed the wrong numberA: Hello, this is HelenB: Hello, I am looking for Albert ClerkA: I am sorry, there is no Albert Clerk at this office.B: Isn’t this Mr. Clerk’s number?A: There must be some mistake.B: Is this 83314260?A: No, this is 83314268.B: I am sorry, I dialed the wrong number. Sorry for disturbing you.A: It doesn’t matter.B: Thanks, bye.Dialogue 9 I will check it immediatelyA: Good morning, Asian Computer Company, can I help you?B: Morning, this is Miss Barry, I ordered four puter sets from your pany three days ago but they haven’t arrived yet.A: Oh, I am sorry, I will check it immediately. Can I have your full name, address and phone number?B: Yes, Nicole Barry, 3966 Erhuan East Road, 83532353.A: Thank you, I will check it with our delivery department and call you back, please accept our sincere apologies.B: Oh, That’s all right, I will be waiting for your call.Dialogue 10 I am planning to visit your panyA: Good morning, Atlantic Software, how may I help you?B: Hello, this is Brook Walt from Asian Computer Company, could I speak to Marry King please?A: Just a moment please, I have Brook Walt on the line for you.C: Thank you. Hi, Brook, nice to hear from you.B: Hi, I’ve got a meeting with customer in Guangzhou next Monday, I was hoping we could arrange to meet up during my trip there.C: I am afraid I won’t be in the office on Monday.B: Well, actually I am planning to visit your pany next Tuesday.C: It would be best for us if you could e on Tuesday afternoon. I will show you around our office and we will run through some of the details.B: Sounds great. I will look forward to seeing you next week.C: Same here, see you next week. sensitive：時(shí)間棘手 a chance：有機(jī)會(huì) a hold of：找到：（=as soon as possible）盡可能快地