【正文】 would be most grateful. 投訴信 在人們的生活中經(jīng)常會(huì)發(fā)生一些事情，比如消費(fèi)利益受損、正常生活和工作受到干擾等等令人傷腦筋的事情，有時(shí)寫封投訴信（Letter of Complaint）不失為一個(gè)解決的辦法。 投訴信通常包括以下幾個(gè)方面的內(nèi)容：說明投訴的原因并表示遺憾；實(shí)事求是地闡述問題發(fā)生的經(jīng)過，切記不要夸大其詞；指出問題引起的后果；提出批評(píng)及處理的意見或敦促對(duì)方采取措施或者提出所希望的賠償以及補(bǔ)救方式。 寫作“三步走”： 說明投訴問題—描述具體情況—期待解決方案 Tips: 寫投訴信時(shí)語氣要冷靜、鄭重、克制，不必過于禮貌。但也要就事論事，不能進(jìn)行人身攻擊。同時(shí)，在描述問題時(shí) 盡量采用被動(dòng)句式，使描述更加客觀合理。 Directions: You bought a digital camera in a store last week, and you have found that there is something wrong with it. Write a letter to the store manager to explain the problem, express your plaints and suggest a solution. You should write about 100 words on ANSWER SHEET 2. Do not sign your own name at the end of the letter. Use “Li Ming” instead. Do not write the address. 范文： Dear Manager, I venture to write to plain about the quality of the digital camera I bought last Friday at your store. During the five days the camera has been in my possession, problems have emerged one after another. For one thing, the screen is always black, making the camera no different from a traditional one. For another, the battery is distressing as it supports the camera?s operation for only two hours. Therefore, I wish to exchange it for another camera or declare a refund. I will appreciate it if my problem receives due attention. Yours, Li Ming 譯文： 尊敬的經(jīng)理： 我冒昧給你寫這封信，投訴我上周五在您商店里購買的數(shù)碼相機(jī)的質(zhì)量問題。購買至今的五天中，各種問題一個(gè)接一個(gè)地出現(xiàn)。 一方面，相繼屏幕總是黑屏，我們使用起來仿佛和傳統(tǒng)相機(jī)沒有區(qū)別。另一方面，電池的狀況也不盡人意，只能支持相機(jī)工作兩個(gè)小 時(shí)。因此，我希望可以換一個(gè)相機(jī)，否則我要求退款。我希望這個(gè)問題能夠得到足夠的重視。 謹(jǐn)上， 李明 閃光詞匯及詞組： venture: v. 冒昧，斗膽 in sb?s possession: 擁有 emerge: v. 顯現(xiàn)出來 one after another: 一個(gè)接一個(gè) make sth no different from sth: 使…和…沒有區(qū)別 distressing: adj. 令人苦惱的，使人痛苦的 萬能句型： I venture to write to plain about… For one thing… For another… Therefore, I wish to exchange it for another … or I declare a refund. 詢問信 詢問信（Letter of Inquiry）的主要目的是尋求所需信息，通常包括以下幾個(gè)方面的內(nèi)容：首先表明寫作意圖，說明寫這封信的目的是要尋求什么樣的信息；然后就某一具體問題進(jìn)行詢問；最后表明獲取信息的急切心情，可以提供聯(lián)系方式以便收信人與你聯(lián)系，并表達(dá)你的感謝之情。 寫作“三步走”： 自我介紹、說明目的—具體詢問事宜—表示感謝、期盼回復(fù) Tips: 詢問信的語氣通常比較正式、和緩，要充分表達(dá)感激之情。同時(shí)，相比較語氣直接的疑問句，用一些能夠起到提問 作用的陳述句更佳。 Directions: You and your family are planning for a trip to Hong Kong during the May holiday. Write a letter to a travel agency to explain your travel plans, ask for relevant information, and express your gratitude for a reply. You should write about 100 words on ANSWER SHEET 2. Do not sign your own name at the end of the letter. Use “Li Ming” instead. Do not write the address. 范文： Dear Sir or Madam, I am writing to ask for information about your agency’s Hong Kong travel pachages for the May holiday. My family and I plan to travel st th there from May 1 to 7 , in which period we would like to visit most of the scenic spots and shopping centers. A DIY progra would be preferable. It would be greatly appreciated if you could provide us with yorutravel packages and their correspondin price per person, covering both hotel and a return ticket. I would be grateful to receive a prompt reply as the holiday is approaching. Yours cordially, Li Ming 譯文： 尊敬的先生或女士： 我想詢問一下貴旅行社在五一假期的香港旅行計(jì)劃方面的信息。我和我的家人計(jì)劃在5 月1 日至7日去香港旅游，期間我們希望能夠訪問大部分的旅游景點(diǎn)和購物中心。我比較傾向于一個(gè)自助旅游的計(jì)劃。如果您給為我提供一份具體的旅游計(jì)劃及人均價(jià)格、其 中包括旅館和往返機(jī)票，我將不勝感激。 由于假期臨近，希望您能夠盡快回復(fù)，謝謝。 您真誠的， 李明 閃光詞匯及詞組： scenic spot: 景點(diǎn) DIY: do it yourself, 自己動(dòng)手的，自助的 corresponding: adj. 相應(yīng)的 return ticket: 往返機(jī)票 approach: v. 接近，靠近 萬能句型： I am writing to ask for information about… A DIY program would be preferable. It would be greatly appreciated if you could provide us with your travel packages and their corresponding price per person, covering both hotel and a return ticket. I would be grateful to receive a prompt reply. 52 Page 53 邀請(qǐng)信 邀請(qǐng)信（Invitation Letter）是寫信人對(duì)收信人的一種盛情邀約。邀請(qǐng)信分為正式邀請(qǐng)信和非正式邀請(qǐng)信。非正式邀請(qǐng)用詞比較隨便；正式邀請(qǐng)信則是向收信人發(fā)出正式邀請(qǐng)，用語和格式均比較規(guī)范、嚴(yán)謹(jǐn)。 邀請(qǐng)信通常包括以下幾個(gè)方面的內(nèi)容：發(fā)出邀請(qǐng)；說明邀請(qǐng)對(duì)方做什么事；說明活動(dòng)時(shí)間和地點(diǎn)；表達(dá)期待或感謝之情。 寫作“三步走”： 說明邀請(qǐng)目的—說明活動(dòng)安排—期待盡早回復(fù) Tips: 信中要說明關(guān)于活動(dòng)的詳細(xì)信息，包括活動(dòng)時(shí)間、地點(diǎn)、內(nèi)容，有時(shí)需要說明參加活動(dòng)的人員。語氣要熱情真摯， 但不要強(qiáng)人所難。 Directions: You are going to celebrate your 23rd birthday with a big party. Write a letter to invite your friend Anne to the party. In the letter, please specify the time and the location, explain the activities, and express your wish for her attendance. You should write about 100 words on ANSWER SHEET 2. Do not sign your own name at the end of the letter. Use “Li Ming” instead. Do not write the address. 范文： Dear Anne, I wonder if there is any chance for your to e to my 23rd birthday party at my house on this Saturday night, May the 8th. It would be my pleasure to share the important mo