【正文】 . Matthews we’re quite happy with the quality and design of the table, but the price is too high. We need some negotiation on it.Message 3) Please inform Mr. Matthews that I won’t be able to get to your pany early on Saturday because of the rail strike. I probably won’t arrive until that afternoon.Video 2 You are hard to get hold of!Script:First attemptReceptionist: Good afternoon, this is DNN. How can I help you?Ms. Mandel: Good afternoon. I’d like to speak to Mr. Miller, please.Receptionist: Mr. Miller? Hold on, please. I’ll connect you.(connected)Leo Miller: Mr. Miller speaking. Who’s calling please?Ms. Mandel: This is Ms. Mandel from BCM. Is this Henry Miller?Leo Miller: What? Henry Miller? No, this is Leo Miller, in the Sales Department. Henry Miller is in the Customer Relations Office. I’m afraid you’ve dialed the wrong extension.Ms. Mandel: Oh, sorry to have interrupted you. Can you give me Henry Miller’s extension, please?Leo Miller: Sorry, I haven’t got a directory on hand now. Would you mind calling the switchboard again? I’m sorry not to be of more help.Ms. Mandel: Oh, Ok. It doesn’t matter. I’ll call to the receptionist. Thank you, anyway.Second attemptReceptionist: Good afternoon. How can I help you?Ms. Mandel: Good afternoon. This is Ms. Mandel again. I’m afraid you gave me the wrong extension just now. I want to speak to Henry Miller, not Leo Miller.Receptionist: Oh, there are two Mr. Miller in our pany. I’m very sorry, I didn’t notice that. I’ll put you through right now. Please wait a minute.Ms. Mandel: OK. I’m holding.(Phone rings. Nobody answers the phone. Ms. Mandel hangs up the phone.)Third attemptReceptionist: Good afternoon. How can I help you?Ms. Mandel: It’s me again—Ms. Mandel. I’m still having trouble getting through to Henry Miller. No one is answering his line. I really need to talk to Mr. Miller as soon as possible. We placed an order with you last week, but we have so far heard nothing about it. It’s a rush order, and we need it urgently. Can you help?Receptionist: Of course. I’ll go and find him and ask him to ring you immediately. There may be a problem with his line.Ms. Mandel: OK, thank you so much.Fourth attempt(Mr. Miller is in his office. The phone line is connected.)Ms. Mandel: Hello, Mr. Miller, this is Ms. Mandel. Thank you for ringing back. You are hard to get hold of!Henry Miller: Oh, I’m terribly sorry for the trouble. I was in a meeting and I left my cellphone in my office.Ms. Mandel: Oh, OK. Mr. Miller, I’m calling you about…Key:1.First attempt1) A 2)CSecond attempt3) CThird attempt4) C5) BFourth attempt6) C2.1) When Ms. Mandel asked for Mr. Miller, the receptionist replied,“Hold on, please. I’ll connect you.”2) When Leo Miller found out that he was not the one Ms. Mandel asked for, he said,“I’m afraid you’ve dialed the wrong extension.”3) When Ms. Mandel was told she dialed the wrong number, she said,“Oh, sorry to have interrupted you. Can you give me Henry Miller’s extension, please?”4) When the receptionist realized she had given the wrong extension, she said,“I’m very sorry, I didn’t notice that. I’ll put you through right now. Please wait a minute.”5) When Ms. Mandel phoned the receptionist the third time, she explained,“It’s me again—Ms. Mandel. I’m still having trouble getting through to Henry Miller… Can you help?”6) When Ms. Mandel said it was hard to get hold of him, Henry Miller replied,“Oh, I’m terribly sorry for the trouble.”Scripts Unit 4 Part II Listening and SpeakingTask 1 Formal and informal meetingsScript:Extract 1. Good afternoon, I’d like to call the meeting to order. There are three issues on today’s agenda. First of all, let’s discuss whether it’s necessary to set up the Department of Security. Extract 2. OK, everyone is here. Shall we start? As you know, we’ve called this meeting to discuss whether it’s the appropriate time to establish a new agency. So, why don’t we start with Ann, who will introduce the situation?Extract 3. Right, you know why we’re here. The product presentation is next week and we’ve got to e up with some original ideas. Maybe we should do it like this—I’ll note down your ideas on the chart over here. Then we’ll eliminate the more wayward ideas. The rest of the ideas will be made into a shortlist of three or four concept.Extract 4. Wele to BCG, and to what I am sure will be the beginning of a major new alliance. Today, our purpose is to propose the strategies of promoting our new products. We’ve drawn up an agenda listing some possible approaches… Extract 5. Right, let’s get down to business. Today, besides the usual reports, we’ve got an important additional item on the agenda—a new evaluation policy for the department. I suggest we deal with that at the end and try to keep the reports as brief as possible.Extract 6. Well, gentlemen, it’s a pleasure to be here today and to have this opportunity to meet all of you. I’d like to start with a brief introduction of myself and my colleague Simon. Key:1Formal *Good afternoon, I’d like to call the meeting to order.* First of all, let’s discuss…2Informal *OK, everyone is here…*So, why don’t we start with…3Informal * Right, you know why we are here. * Maybe we should do it like this…4Formal*Wele to BCG, and to what I am sure will be the beginning of a major new alliance.* Today our purpose is to…5Informal *Right, let’s get down to business…* I suggest we deal with that…6 Formal *Well, gentleman, it’s a pleasure to be here today…*I’d like to start with…Task 2 How to take meeting minutesScript:Recording the proceedings of a professional meeting can be a challenging task. If you are asked to take notes for the meeting, here are some tips that can help you do a good job.First, arrive at the meeting ahead of schedule. Find a good seat in the middle of the group where you can hear eve