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飯店英語交流用語歡迎、問候用語Good morning(afternoon, evening), sir(madam)早上(下午、晚上)好,先生(夫人)。How do you do?您好!(初次見面)Glad to meet you.很高興見到您。How are you?您好嗎?Fine, thanks. And you?很好,謝謝。您好嗎?Wele to our hotel (restaurant, shop).歡迎到我們賓館(餐廳、商店)來。Wish you a most pleasant stay in our hotel.愿您在我們賓館過得愉快。I hope you will enjoy your stay with us.希望您在我們賓館過得愉快。(客人剛?cè)氲陼r(shí))I hope you are enjoying your stay with us.希望您在我們賓館過得愉快。(客人在飯店逗留期間)I hope you have enjoyed your stay with us.希望您在我們賓館過得愉快。(客人離店時(shí))Have a good time!祝您過得愉快!***hotel, front desk. Can I help you?***飯店,前廳。您找誰?Sorry, I39。ve dialed the wrong number.對(duì)不起,我撥錯(cuò)號(hào)了。May I speak to your general manager?能和你們總經(jīng)理說話嗎?Speaking.我就是。1Sorry, he is not in at the moment.對(duì)不起,他現(xiàn)在不在。Would you like to leave a message?您要留口信嗎?1Pardon.對(duì)不起,請(qǐng)?jiān)僬f一遍,好嗎?I beg your pardon.對(duì)不起,請(qǐng)?jiān)僬f一遍,好嗎? 飯店英語交流用語祝賀用語1Congratulations!祝賀您!1Happy birthday!生日快樂!1Happy new year!新年快樂!1Merry Christmas!圣誕快樂!1Have a nice holiday!假日快鄭?/P 1Wish you every success!祝您成功!答謝和答應(yīng)語:1Thank you (very much).謝謝您(非常感謝)。Thank you for your advice (information, help)感謝您的忠告(信息、幫助)。2It39。s very kind of you.謝謝,您真客氣。2You are wele.不用謝。2Not at all.不用謝。Don39。t mention it.不用謝。2It39。s my pleasure.非常高興為您服務(wù)。(With pleasure.)(My pleasure.)2I am at your service.樂意為您效勞。2Thank you for staying in our hotel.感謝您在我們酒店下榻。2I39。m sorry.很抱歉。2Excuse me.對(duì)不起。2I39。m sorry, It39。s my fault.很抱歉。那是我的過錯(cuò)。Sorry to have kept you waiting.對(duì)不起,讓您久等了。3Sorry to interrupt you.對(duì)不起,打擾您了。3I39。m sorry about this.對(duì)此表示抱歉。3I apologize for this.我為此道歉。3That39。s all right.沒關(guān)系。3Let39。s forget it.算了吧。 飯店英語交流用語征詢和指路用語3Can(May)I help you?我能幫您什么嗎?Yes, please.好的。3What can I do for you.我能為您干點(diǎn)什么?3Is there anything I can do for you?有什么能為您效勞的穡?/P 3Just a moment, please.請(qǐng)稍等一下。May I use your phone?我能借用您的電話嗎?Certainly.當(dāng)然可以。Yes, of course.當(dāng)然可以。4Go upstairs/downstairs.上樓/下樓。4It39。s on the second (third) floor.在二(三)樓。4Excuse me.對(duì)不起。Where is the washroom (restroom, elevator)?請(qǐng)問盥洗室(休息室、電梯)在哪兒?This way, please.請(qǐng)這邊走Turn left /right.往左轉(zhuǎn)/右轉(zhuǎn)。4It39。s in the lobby near the main entrance.在大廳靠近大門。4It39。s in the basement at the end of the corridor.在地下室走廊盡頭。11