【正文】 esources Department as soon as possible and fill in the Staff Loss amp。 Found Record for replacement. A replacement fee is charged for reissue of a new card with . However, replacement due to natural wear and tear will be replaced free of charges. 如工卡丟失，相關(guān)員工須及時(shí)報(bào)告人力資源部并填寫員工失物招領(lǐng)記錄表以便更換。員工須交納更新工卡費(fèi)人民幣20元。如因正常使用磨損而需更換，則不收費(fèi)。5. Employee Handbook/Job Description員工手冊(cè)/工作職責(zé)New Employee shall also be issued with Employee Handbook and relevant job description. The Human Resources Department has to outline to new Employees the most important issues contained in the Employee Handbook.. 每位新員工還將收到員工手冊(cè)及相關(guān)崗位工作職責(zé)。并將員工手冊(cè)中的重要條款做標(biāo)注。The Concerned Department Heads need to issued the Job Description to the new employee and explain the detailed information regarding the job task. 相關(guān)部門經(jīng)理須為新員工提供其工作職責(zé)說(shuō)明，并做詳細(xì)說(shuō)明。6. Uniform and Locker Key制服和更衣柜鑰匙The Human Resources Department shall issue a Uniform Request Form to all uniformed employees with which they can obtain one full set of uniform from the Uniform Room.人力資源部將為所有配發(fā)制服的員工填寫制服發(fā)放通知單。員工憑此單于制服房領(lǐng)取一整套制服。A locker with a key will be issued to all Employees. Under no circumstances should the individual locker key be duplicated or shared with other Employees. The lockers are subject to periodic inspection by not less than two personnel from Human Resources Department and Security Department to ensure that no food amp。 beverage or hotel guestuse items are being kept. 所有員工均會(huì)領(lǐng)到一個(gè)配有鑰匙的更衣柜。無(wú)論何種情況，不得復(fù)制更衣柜鑰匙或借與他人使用。由人力資源部及保安部至少兩人定期對(duì)所有更衣柜進(jìn)行檢查，確保更衣柜內(nèi)沒(méi)有存放食品、酒水或酒店客用品。Loss of key shall be reported to the Human Resources Department and a fee is charged for replacement with .如更衣柜鑰匙丟失，員工須及時(shí)向人力資源部報(bào)告并交納更換鑰匙費(fèi)人民幣10元。7. Name Tag名牌The Human Resources Department shall also issue a name tag to all employees who bear the name of the employee. 人力資源部還須為每位員工發(fā)放印有其姓名的名牌。Name tag is seriously considered as part of our uniform in our hotel. Every staff has to wear it while on duty, it is normally worn on the left hand side of the uniform and around 810cm below the collar bone. 名牌是制服的一部分。員工在工作時(shí)必須佩帶名牌，一般佩帶于左胸前距肩膀810厘米處。Loss of nametag has to be reported to the Human Resources Department and a fee is charged for replacement with RMB . Replacement due to natural wear and tear will be replaced free of charges. 如有丟失，員工須及時(shí)報(bào)告人力資源部并交納員工須交納更新名牌費(fèi)人民幣10元。如因正常使用磨損而需更換，則不收費(fèi)。STANDARD OPERATING PROCEDURESSubject : New Employee Orientation Effective Date: Oct. 01, 2003入職培訓(xùn)Policy No : HR05 Issued by: HR Director Page : 4 Approved by: General Manager Distribution : Executive Committee Department Heads Aamp。B All EmployeesObjective目的To make new employee know the basic hotel knowledge and realize the hotel rules so to have a better start in the new working environment. 使新入職員工在上崗前掌握基礎(chǔ)酒店知識(shí)，了解酒店規(guī)章制度以便更好地適應(yīng)新的工作環(huán)境。 Policy Statement政策說(shuō)明1. It is the policy of the Goodwin Hotel that every new employee must attend the new employee orientation training and test arranged by Training Department.嘉盛酒店政策規(guī)定：所有新入店的員工均須參加由培訓(xùn)部組織的入職培訓(xùn)及考核。2. It is the joint responsibility of the Human Resources Department and the respective Department Heads to provide every new employee a thorough introduction to the Hotel and respective work place. 人力資源部與相關(guān)部門經(jīng)理負(fù)有共同的責(zé)任，向每位新員工全面介紹酒店及其工作區(qū)域。3. The Orientation Program arranged by the Training Department is a mandatory program. Time taken by any new employee to attend such program is considered as working hours. Department Heads/supervisors should observe this and do their best to release their employee who under very exceptional circumstances happened to miss the Orientation Program on their mencement. 培訓(xùn)部組織的入職培訓(xùn)及考核是每位員工必須參加的。員工參加此培訓(xùn)的時(shí)間視為工作時(shí)間。部門經(jīng)理/主管應(yīng)根據(jù)此規(guī)定，在一些特殊情況下亦應(yīng)盡力安排相關(guān)員工按時(shí)參加入職培訓(xùn)。4. New Employees’ gettogether Meeting has to be held in the following month by Human Resources Department. A report will be submitted to the Executive Office and the concerned Department Heads.. 在新員工入店培訓(xùn)完成一個(gè)月以后, 人力資源部將重新安排一小時(shí)的新員工入職回顧, 回顧報(bào)告將呈報(bào)總經(jīng)理和相關(guān)部門總監(jiān)。5. It is the policy of the Goodwin Hotel that no employee will be approved passing their probation without reaching the NEO test criteria set for their position. 嘉盛酒店政策規(guī)定：對(duì)于入職培訓(xùn)考核成績(jī)未達(dá)到其職位所要求的標(biāo)準(zhǔn)的員工，將不能獲準(zhǔn)通過(guò)試用期。Procedures程序1. When the number of new hires reaches around 15 pax, the secretary of Human Resources should inform the training manager of this together with the name list and specific positions.當(dāng)新入職員工人數(shù)達(dá)到15人，人力資源秘書負(fù)責(zé)告知培訓(xùn)經(jīng)理新入職員工名單及具體職位。2. The training manager will arrange the new employee orientation having considered the hotel operation. 培訓(xùn)經(jīng)理將根據(jù)酒店運(yùn)營(yíng)情況安排入職培訓(xùn)。3. The training manager prepare the orientation training plan, the contents include: 培訓(xùn)經(jīng)理準(zhǔn)備入職培訓(xùn)計(jì)劃，內(nèi)容包括:1) Renew the training information, prepare the information which dispense for new employee and other information. The orientation must include the following items: 更新培訓(xùn)資料，準(zhǔn)備分發(fā)新學(xué)員的資料及其它信息資源。入職培訓(xùn)的主要內(nèi)容應(yīng)包括以下幾方面： The rules and regulations of the Hotel 酒店規(guī)章制度 Benefits entitlements 員工福利待遇 Hotel management pany., owner introduction 酒店管理公司、業(yè)主公司介紹 Company objectives企業(yè)目標(biāo)、使命 Background and history of the Hotel 酒店歷史背景及發(fā)展 Hotel organization and key management team酒店組織機(jī)構(gòu)及主要管理人員 Hotel facilities and services 酒店產(chǎn)品設(shè)施及服務(wù)項(xiàng)目 Job and fire safety 工作安全及消防安全 Hospitality Principle amp。 Customer Service Standard服務(wù)宗旨及服務(wù)標(biāo)準(zhǔn) Hotel Service Courtesy amp。 Personal Hygiene 酒店服務(wù)禮儀及個(gè)人衛(wèi)生 Business Ethic of Goodwin 嘉盛行為準(zhǔn)則 Hotel Tour 參觀酒店2) To Complement and amend the training 。3) To make the training schedule and specific training 。4) Insure all trainer can training on time, otherwise, take over a class for an absent teacher.確保所有培訓(xùn)師可在當(dāng)天進(jìn)行培訓(xùn)，否則找其他人代課。5) To prepare the test papers. 準(zhǔn)備考試試卷。4. The training manager sends out Memo and training schedule to related department 3 days in advance imparting the orientation training time, venue and the name list of the participants.培訓(xùn)經(jīng)理提前三天發(fā)備忘錄及培訓(xùn)日程表至有關(guān)部門，告知入職培訓(xùn)的時(shí)間、地點(diǎn)及參加培訓(xùn)人員名單。5. To remind the dire