mba英語面試中常用句型-資料下載頁
2025-04-03 23:07本頁面
【正文】 It really wasn’t my fault, you see… I didn’t mean to, really來源： 3. forgivingaccepting apologies Oh, that’s alright. Don’t worry. Oh, never mind, it doesn’t really matter. Please don’t blame yourself. That’s OK. Forget it. 4. apologizing for changing future plans I’m terribly sorry about this but I don’t think I’ll be able to … I hope this doesn’t put you out too much, but I’m afraid I won’t be able to … You know I said I’d …well I’m afraid… I can’t now.抱怨 1. A: Hello, this is of the Oriental Trading Company. I’d like to speak to the office manager. B: Hold the line, please. I’ll see if Miss Green is in… Go ahead, Miss Green can take your call. A: Hello, Miss Green, this is of the Oriental Trading Company. I’m afraid I have to make a serious plaint. B: Hello, Mr. . What seems to be the trouble? A: I’ve been flying Air China for nearly six years, Miss Green, and I must say that I have always been very satisfied with the service, but last Saturday something happened which was inexcusable. B: Can you give me the details, Mr. A: yes. I was scheduled on Flight 543 from Beijing to Sidney ….. B: I see. I’m very sorry to hear that, Mr..i can assure you that such things don’t happen very often. A: I hope not. What do you intend to do about this，Miss Green? B: I’ll look into the matter for you, and talk to the person responsible for this mistake. A: All right, ： B: Thanks for calling, Mr. . If you have any further questions about , don’t hesitate to contact me direct. A: I’ll do that, thank you. Goodbye. B: goodbye. 2. A: Yes, sir? Can I help you? B: Well…I bought this camera a month go and there seems to be something wrong with it. A: well, sir, I’m afraid there isn’t much we can do about it actually… B: How e you say that? The guarantee covers for a year. A: Did you bring the receipt with you, sir? B: yes, here you are. A: In that case, I suggest you leave it with us and we’ll see what we can do. 以下是常用的句型： 1. making a plaint I’m sorry to have to say this, but… 2. accepting a plaint Oh, I am sorry about that. I can’t tell you how sorry I am. I’m so sorry, I didn’t realize. I just don’t know what to say. 3. delaying a plaint I suggest you leave it with us and we’ll see what can be done / what we can do. I’m afraid the manager isn’t in at the moment. Could you call back later? 4. rejecting a plaint Well, I’m afraid there’s nothing we can do about it actually. Well, I’m afraid there isn’t much we can do about it actually.21 / 21
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