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【正文】 and QFD idea generation methodologies, as well as some basic and advanced customer choice prediction approaches. This practical, structured, and replicable process will provide a pany of any size with the tools to assure its teams39。 success as they move to bee linked to the customer. Customer Integration opens with a prehensive overview for executives, followed by a detailed discussion of how CIDM/QFD can increase profits for businesses in a variety of industries. The executive overview reviews the issues confronting panies today and gives reasons why executives will need to be linked to customers to pete. The second part of the book lays out some of the foundation knowledge that middle managers will need to have in order to mit to supporting individuals and teams and to plete CIDM/QFD projects. Part II also offers practical discussions on the critical role of leadership and the challenges of implementation. The third part of the book provides a stepbystep explanation of the process, along with a plete review of the necessary concepts and tools to make a CIDM/QFD project happen. Customer Integration is designed for the whole pany. It provides the information executives and managers need to undertake a Customer Integrated DecisionMaking project and the knowledge that team members need to assure success in their project.Exercise Three （） 1. This job involves protecting the confidentiality of puter systems. 2. Financial assistance will be given if getting this job means you need to move house. 3. The post involves increasing the importance of IT within the pany. 4. You may be given greater seniority soon after being appointed to this post. 5. Experience of government puter contracts may help the applicant for this post. 6. In this post you will be responsible for appointing and training some staff. 7. The successful applicant39。s main task will be getting panies to sign up to new contracts for IT services. 8. You will be in charge of the money allocated for . A IT PROFESSIONALLONDON We are a key player in one of the most rapidly growing industry sectors worldwide, the provision of outsourced puter network services, and can boast a growth record over the past ten years of 50% per annum. An opportunity exists for an exceptional and experienced individual to join
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