主流crm軟件廠商技術(shù)指標(biāo)調(diào)查報告-i-資料下載頁
2025-05-23 11:05本頁面
【導(dǎo)讀】Founder,betterforverylong.CRMisNotNew…OrisIt?CRMConfusion!Passion. People. Process. Performance. Product. Place. Promotion. Price. Increasecustomer. Increasecustomer. Increaseshare-of-. Decreasecustomer. 33%--lessthan$50,000. 24%--$50,000to$250,000. 28%--$250,000to$Million. 15%--over$Million. LessonsLearned:
【正文】 ation Integrated Portals eCRM Customer Relationship Management SellSide eBusiness PRM Enterprise Channels SellSide Collaborative eBusiness Relationship Networks Complex Support Process Collaboration at Your Service ? World’s largest provider of mobile Inter software。 Openwave customers serve more than half of all mobile subscribers worldwide ? Challenge: Developer base growing rapidly (100,000+) and support volumes increasing 50% per month ? Solution: ePeople Teamwork – 70% reduction in average time to resolution – Multiple support providers can work together – Handle developer growth without increase in staff Business Processes Integration Vendor Partner Process Connector Status Leads Vendor Partner Process Connector Status Opportunities Collaborative Commerce Workflow Vendor Partner 4. Status 2. Order Customer 1. Research 3. Confirm Collaborative Commerce The Challenge Create Three Winners ? Customers: ability to buy products online ? Partners: Leverage existing relationships ? Enterprise: Enhance the Maytag brand Source: Comergent Consumers Retailers Maytag Commerce System Group Collaboration Nearly 80% of corporate knowledge is unstructured Information. Gartner Group Shared Workspace Customers Partners Employees Suppliers “ There is only one boss: the customer. And he can fire everybody in the pany, from the chairman on down, by simply spending his money somewhere else.” Sam Walton WalMart Founder Basic Beliefs 1. Respect for the Individual 2. Service to Our Customers 3. Strive for Excellenc
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