【正文】 this presentation to nonSprint personnel. Sprint Proprietary 169。 Sprint 2022. All rights reserved. January 3, 2022 13 Contact Center Management Business Challenge A leading insurance pany needs to reduce cost and improve productivity to better service customers in highly petitive and economically challenging times. Sprint Solution Sprint addresses business needs where responsiveness to customers is the key to business survival. The Sprint contact center management solution minimizes customer hold time through workbased intelligent call routing. Customer Benefits ? Improve agent productivity and lower tele expenses by delivering calls to the right agent the first time without call transfers ? Update call routing plans through work and toll free reporting tools that ensure timely reaction to catastrophic events ? Tailor levels of service based on customer phone numbers Business Drivers Sprint Business Solutions Sprint Business Portfolio Customer Support Sprint Leadership Performance amp。 Reliability Sprint Proprietary: Sprint Customer Sales presentations are intended to be presented to customers and prospects by Sprint Sales personnel. The Speakers Notes are for Internal Use Only. Please do not distribute electronic (PowerPoint) copies of this presentation to nonSprint personnel. Sprint Proprietary: Sprint Customer Sales presentations are intended to be presented to customers and prospects by Sprint Sales personnel. The Speakers Notes are for Internal Use Only. Please do not distribute electronic (PowerPoint) copies of this presentation to nonSprint personnel. Sprint Proprietary 169。 Sprint 2022. All rights reserved. January 3, 2022 14 Customerfocused Business amp。 Industry Solutions Sprint is focusing on developing solutions to meet industryspecific needs. For example: Healthcare: ? Mobile Healthcare Manufacturing: ? Sprint Dealer Solutions ? Product Lifecycle Management Government: ? Emergency Preparedness Industry Solutions Business Drivers Sprint Business Solutions Sprint Business Portfolio Customer Support Sprint Leadership Performance amp。 Reliability Sprint Proprietary: Sprint Customer Sales presentations are intended to be presented to customers and prospects by Sprint Sales personnel. The Speakers Notes are for Internal Use Only. Please do not distribute electronic (PowerPoint) copies of this presentation to nonSprint personnel. Sprint Proprietary: Sprint Customer Sales presentations are intended to be presented to customers and prospects by Sprint Sales personnel. The Speakers Notes are for Internal Use Only. Please do not distribute electronic (PowerPoint) copies of this presentation to nonSprint personnel. Sprint Proprietary 169。 Sprint 2022. All rights reserved. January 3, 2022 15 Industry Solutions Automobile manufacturers need a solution that enables better forecasting, customer access to information, and insight into the needs of their increasingly wellinformed customers. Sprint Solution ? Reduce costs and plexity of customer and inventory management by connecting dealerships to headquarters and manufacturing ? Enhance relationship with customers by providing realtime responsiveness Customer Benefits Sprint Dealer Solutions: Manufacturing Business Challenge Sprint Dealer Solutions provide basic IP VPN as a customized solution for automotive manufacturing and other retail distributors. The solution focuses specifically on solving business problems in the automotive industry, which faces fierce petitive challenges. Business Drivers Sprint Business Solutions Sprint Business Portfolio Customer Support Sprint Leadership Performance amp。 Reliability Sprint Proprietary: Sprint Customer Sales presentations are intended to be presented to customers and prospects by Sprint Sales personnel. The Speakers Notes are for Internal Use Only. Please do not distribute electronic (PowerPoint) copies of this presentation to nonSprint personnel. Sprint Proprietary: Sprint Customer Sales presentations are intended to be presented to customers and prospects by Sprint Sales personnel. The Speakers Notes are for Internal Use Only. Please do not distribute electronic (PowerPoint) copies of this presentation to nonSprint personnel. Sprint Proprietary 169。 Sprint 2022. All rights reserved. January 3, 2022 16 Industry Solutions Sprint Solutions Business Challenge Government agencies require a reliable work to coordinate multiagency activities during a national emergency. Sprint Solution ? Provide a secure work to tie together government agencies and healthcare anizations so they can rapidly respond to public emergencies ? Mee