【正文】 的工作格局。大廳的設施設備不夠齊全，各個大樓的大廳設施設備配備不夠統(tǒng)一，沒有將相關標準形成一個制度，用規(guī)范化、高標準的要求進行打造，標準化打造還需要提升。針對以上 問題，下一步我將從以下幾個方面進行努力。 一是繼續(xù)加強培訓，結合自身實際，找準影響工作開展的薄弱環(huán)節(jié)，通過向書本學習向同事學習的方法，持續(xù)提高自身的綜合素質，特別是要做好前臺服務技巧的學習，對投訴的情況進行詳細分析，分類制定處置方案，全面提高服務質量。二是做好前臺管理工作，對現(xiàn)有的規(guī)章制度和工作流程進行梳理，對已經不能滿足當前實際的進行廢除，對需要完善的做好改進，對還沒有建立的要及時進行補充，全面形成一套標準化的工作規(guī)章和流程。三是做好大廳設備的統(tǒng)一化管理，對照一流酒店標準，重點圍繞硬件設施、衛(wèi)生管 理和安全管理等方面進行規(guī)劃，并呈報相關領導，力所能及地為大廳的標準化建設貢獻自己的力量。 新的一年，我將繼續(xù)在管理部的堅強領導下，以新的精神面貌和實際行動向賓客提供最優(yōu)質的服務，為推動酒店的科學發(fā)展不懈努力奮斗。 第五篇：酒店前臺工作總結 酒店前臺工作總結 某酒店前臺工作總結 howdoesdownstagejobsummarykeepthepublichouse?theindividualthinks,whenthehoteliswritingthejobtosumupdownstage,answeraroundmoveservice,haveapublichousebelowdownstagejobsumsupmodeleay,offerrefereiworks,acplishdownstageclerkfromclerkofaguestroom,untilriseforoldhallaistantmanager,acquiredtheknowledgethatdoesnotha belowthejobsummedupfirsthalfoftheyear2021:serveasthewindowofthehoteldownstage,itisthefirstimpreionthatthehotelgivesavisi,areaareaissmile,bouncy,withusthemostbeautifulonesidegreetsavisitor,leteverygues,l,wewanttosayhellotoactively,whenappellationguest,ifbefrequentvisitorisaboutaccuratewithoutthefullnamethatspeaksaguestbyaccidentandpost,thisareveryimportant,guestmetwhatexperiencehchasbefondofoftheguest ’shabitsandcustoms,individualeven,dohisbestcontentedguest,inviteguestliveeverytimeinn, ,wecancareaguestmore,askaguestmore,ifbenonlocalguest,canexplainlocallocalcustomsmoretothem,introducetheseatofstation,bazaar,touristattractionactivelyforthem,enquirewhethertheguestisfatigue,apacedoesaceadd,whentheguestreturnsahouse,guestroommaketheroundsofthewardsneedstoawaitafewminutes,donotletagueststandingatthismoment,askaguesttositdowntowaitabit,activeinquiryguestliveshoworitisrightthehotelhaswhatopinion,donotletagsweet,avarietyofdisfortthatalsocaneliminateguesttobeencou,the,wanttopayattentiontoceremonycourtesy, whenchattingwiththeguest,lowerone ’sheadandoftenstaringataguestcontinuouslyisclodhopping,shouldlistenattentivelytotheguest ’sopinionmore,donotbreakguesttalk,theotherwiseinlisteningattentivelytobreaksbeck,uesttowanttosmile,specialwhenofferringcriticismtouswhentheguest,wemustmaintainsmile,guestangerisagaingreat,oursmilealsocangiveguest“ putoutafire” ,ipurposeandcourteousdiction,treatguesttowanttodoarrivaltogreetsoundfromtimetotome,gotosendsoundfromtimetotome,thereshoudialogshowsaniue,donotarguewiththeguest,beguestfault, eonly,k,payattentiontodetailonly,makefrombagatelle,makefromtheabit,seemixedguestinandouteveryday,providedifferentserviceforthem,solvevariouspro,butifeelverycontentedhowever,post,thejobthatalsoisoneselffeelsclinkingpride,mytruehimpaionpost,inthefollowingjob,icandogoodindividualjobtoplan,cancreateherehardpiecethosewhobelongtooneselfisbrilliant!