【正文】
行 課時(shí)二:ASKING ABOUT PUBLIC AND BUSINESS AREAS 詢咨詢公共場所 課時(shí)三:ASKING GUEST TO WAIT AND OFFERING HELP 請客人等候以及提供協(xié)助 課時(shí)四:MAKING PHONE CALLS 打 課時(shí)五:CONGRATULATIONS AND APPRECIATIONS 恭喜及感激 課時(shí)六:REQUESTS AND COMPLAINS 要求及投訴 課時(shí)七:SYMPATHY AND CARE 同情與關(guān)懷 課時(shí)八:FONDNESS AND SATISFACTIONS 愛好與滿意 課時(shí)九:THE FRONT OFFICE I 前廳部1 課時(shí)十:THE FRONT OFFICE II 前廳部2 課時(shí)十一:HOUSEKEEPING I 客房部1 課時(shí)十二:HOUSEKEEPING II 客房部2 課時(shí)十三:FOOD BEVERAGE I 餐飲部1 課時(shí)十四:FOOD BEVERAGE II 餐飲部2 課時(shí)十五:TRAVEL 旅行 課時(shí)十六:SHOPPING 購物 課時(shí)十七:DAILY EXPRESSIONS I 日常用語1 課時(shí)十八:DAILY EXPRESSIONS II 日常用語2 課時(shí)十九:CAREER CHOICES 職業(yè)選擇 課時(shí)二十:INTRODUCE SOME FAMOUS HOTELS 介紹一些著名的酒店