【導(dǎo)讀】Innovation. Customerfirst. Other...MetTechnology'scurrentvision,missionandvalues.bee?Thehow,whatexactlydoyoudo?do(purpose)?theorganization?economy.weacplish?twenty-fiveyears?kidswhatyoudo?lives?society?impact?Enhancelife. Healthy. Strong. Robust. Easier. Fulloflife. Experience. Energy. Nimble. Dynamic. Constantlychanging. Shapefuture. Impact. Connectedpoints&. Opportunity. Discovery. Withoutboundaries. Simplify. Creatingthefuture. Enabling. Wisdom. Peopleorconsumers. “The”experience. Best,leader. Innovator. Passion,energy,power. statement.

　　

【正文】 (Supporting the Core Competencies) Sales Growth Shareholder Profit Market share Six sigma Cost per transaction Customer retention Employee retention Employee attraction Defect per opportunity Gross Margin Unit Volume Sales $ Market Share New Products Asset turnover Fixed asset depreciation % Capital expenditures Employee survey results Operating Margin Net Ine Margin RONA TSR 26 Core Competencies WorkOuts Globalization eBusiness Services % services vs. % products To measure the parameters of the customer’s needs and processes and work towards zero variability in serving them. Variation is evil in any customertouching process. Mission Drivers Values Strategic Objectives (Supporting the Core Competencies) Six Sigma Quality suppliers online Quick market intelligence (QMI) defects Market share Elimination of variance of employees trained in six sigma Asset utilization: output per unit of all inputs Human capital identification and retention % productivity gain from new equipment (vs. new ideas) Ratio of plant and equipment spending to depreciation Benchmarking other panies Sharing best practices internally among divisions Six Sigma Quality (cont) Leadership Development ?By Customer ?By Product ?By Market ?By Channel ?By Country Customers online Amount of employee information online of online transactions % of Management Time spent on HR subjects Annual selfevaluations 360 degree feedback Annual panywide talent review Forced ranking of employees Revenue Growth Operating Margins Working Capital Turns 27 Core Competencies Blood Therapies Renal Products Cardiovascular Products Employee Survey Results % Employees receiving performance reviews and development plans Customer facing operational standards Employees ?By Customer ?By Product ?By Market ?By Channel ?By Country 10% Sales Growth Sustainable Customer Relationships Customer responsiveness standards To improve the quality of life for as many people as possible worldwide. Mission Drivers ? Respect ? Responsiveness ? Results Values Strategic Objectives (Supporting the Core Competencies) $500M in operational cash flow 12% Earnings Growth Total Shareholder Return exceeding Samp。P Medical Index Invest $1B in Ramp。D and Capex IV Products Hours of training per team member Processes for sharing/ deployment of ideas % of sales derived from new products/ services Sales $ Market Share Earnings Capital Expenditure $ invested in Ramp。D TSR Volume Average price per unit Gross Margin % Operating Margin % Net Earnings Margin Operating Cash Flow Free Cash Flow Working Capital as a % of Sales 28 Key Organizational Design Components Internal Infrastructure As a result of the first organizational design workshop, we designed a framework to capture the key messages around the organizational design ponents Marketing, Sales, amp。 Relationship Management Customercentric processes within the organization to attract, maintain and manage customer relationships. Operations amp。 Delivery The internal efficiencies and management of the processes that enable the operations and delivery of products and services. Innovation and Product Development amp。 Management The research, development, creation and management of leading edge technology solutions. Internal Infrastructure The internal processes, functions and structure, which are critical enablers to a successful organization.