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nto TeamBuildingandInvolvingEmployees10. Six Sigma in Business BusinessesinvariousindustrysegmentssuchasServicesindustry(Example:CallCenters,Insurance,Financial/InvestmentServices),Emerceindustry,EducationcandefinitelyuseSixSigmaprinciplestoachievehigherquality.11. Six Sigma in Engineering o ASixSigmaEngineerdevelopsefficientandcosteffectiveprocessestoimprovethequalityandreducethenumberofdefectspermillionpartsinaManufacturing/Productionenvironment.o SixSigmaEngineersdetermineandfinetunemanufacturingprocess.12. Quality Control ToolsChecksheetsFigureChecksheets 12. Quality Control Tools Pareto Chart FigureParetoChart 12. Quality Control Tools Flowchart Figure8.3PlasticTagProductionFlowchart12. Quality Control ToolsC/E DiagramFigure8.4CauseandEffectDiagramforEdgeFlaws12. Quality Control Tools Histograms Figure8.5Histograms 12. Quality Control Tools Scatter Diagram Figure8.6ScatterDiagram 12. Quality Control Tools Control ChartFigure8.7ControlChartforStatisticalProcess Unit 2 Quality Management and Quality Cost o 1.DefinitionofTQMo 2.PrinciplesofTQMo 3.TheConceptofContinuousImprovementbyTQMo 4.TwoImplementationApproachesofTQMo 5.DefinitionandContentsofQualityCostsUnit 2 Quality Management and Quality Cost o 6.DevelopmentofQualityCostso 7.DarkSideofQualityCostAnalysiso 8.QualitySystemInspectionTechniqueo 9.QSITPrinciples1. Definition of TQM o TotalQualityManagement(TQM)isamanagementphilosophythatseekstointegrateallanizationalfunctions(marketing,finance,design,engineering,andproduction,customerservice,etc.)tofocusonmeetingcustomerneedsandanizationalobjectives.o TQMisamethodbywhichmanagementandemployeescanbeeinvolvedinthecontinuousimprovementoftheproductionofgoodsandservices.2. Principles of TQM ThekeyprinciplesofTQMareasfollowing:o ManagementCommitmento EmployeeEmpowermento FactBasedDecisionMakingo ContinuousImprovemento CustomerFocus3. The Concept of Continuous Improvement by TQM o TQMismainlyconcernedwithcontinuousimprovementinallwork,fromhighlevelstrategicplanninganddecisionmaking,todetailedexecutionofworkelementsontheshopfloor.o Continuousimprovementmustdealnotonlywi