【文章內(nèi)容簡介】 Part A: Guiding the Guests to Their Rooms extension [iks39。ten??n] n. 電話分機(jī) floor attendant 樓層服務(wù)員 luggage [39。l^gid?] n. 行李，皮箱 extension number 分機(jī)號碼 Part A: Guiding the Guests to Their Rooms Section 2 Key Words Expressions introduce [?intr?39。dju:s] vt. 介紹 supply [s?39。plai] vt. 供給 , 提供 switch [swit?] n. 開關(guān) amazing [?39。meizi?] adj. 令人驚異的 temperature [39。temprit?? (r)] n. 溫度 Part A: Guiding the Guests to Their Rooms soap [s?up] n. 肥皂 adjuster [?39。d?Λst? (r)] n. 調(diào)節(jié)器 shampoo [?230。m39。pu:] n. 洗發(fā)液 wardrobe [39。w:dr ?ub] n. 衣柜，衣櫥 toothpaste [39。tu: θpeist] n. 牙膏 bathrobe [39。ba: θr?ub] n. 浴衣 toothbrush [39。tu: θbru?] n. 牙刷 minibar [39。miniba:] n. 小巴臺 Part A: Guiding the Guests to Their Rooms b [k?um] n. 梳子 minisafe [39。miniseif] n. 小型保險箱 razor [39。reiz?] n. 剃須刀 program [39。pr?ugr230。m] n. 節(jié)目 laundry [39。l?:ndri] n. 待洗的衣服 ,洗衣店 provide [pr?39。vaid] v. 提供 Part A: Guiding the Guests to Their Rooms check in 辦理入住手續(xù) satellite [39。s230。t?lait] n. 人造衛(wèi)星 shaving cream 剃須膏 channel [39。t?230。nl] n. 頻道 round the clock 24小時 panel [39。p230。 nl] n. 控制板，面板 laundry bag 洗衣袋 Part A: Guiding the Guests to Their Rooms Section 3 Key Words Expressions unlock [39。Λn39。l?k] vt. 開 …鎖 sauna [39。sau:n?] n. 桑拿浴 cozy [39。k?uzi] adj. 舒適的 ,愜意的 bowling [39。b?uli?] n. 保齡球 curtain [39。k?:t?n] n. 窗簾 Part A: Guiding the Guests to Their Rooms billiard [39。bilj?d] adj. 臺球的 view [vju:] n. 風(fēng)景 ,景色 basement [39。beism?nt] n. 地下室 restaurant [39。rest?r nt] n. 餐館 Part A: Guiding the Guests to Their Rooms recreation [rekri 39。ei(?)n] n. 娛樂，消遣 Karaoke [kerei39。?uki] n. (Jap.)卡拉 OK錄音，自動伴奏錄音 fitness center 健身中心 beauty salon 美容美發(fā) turn on 打開（開關(guān)） Part B: Chamber Service Prequestions: 1. What does a room attendant usually do in a hotel? 2. What does chamber service usually include? Name some of them. 3. What does “ turn down service” mean? Part B: Chamber Service Conversations Section 1 Key Words Expressions housekeeping [`haυs?kipi?] n. 客房服務(wù) convenient [k?n`vinj?nt] a. 方便的 disturb [di`st?:b] v. 打擾 I ‘ m tied up at the moment. 我現(xiàn)在正有點(diǎn)事 Part B: Chamber Service Section 2 Key Words Expressions report [ri`p?rt] n. 報告 tidy up 打掃，整理 pillowslip [`pil?υ?slip] n. 枕套 turn down service 做晚床 spill (spilt, spilt) [spil] v. 撒，濺 in a mess 混亂 green tea 綠茶 Part B: Chamber Service Section 3 Key Words Expressions blanket [`bl230。?kit] n. 毯子 get a cold 感冒 I’ ll be right there. 我馬上就到 Part C: Laundry Service Prequestions: 1. What does laundry service usually include? 2. What does “ express laundry service” mean? 3. What is the function of a laundry bag? Part C: Laundry Service Conversations Section 1 Key Words Expressions laundry [`l?ndri] n . 洗衣店，待洗的衣物 brochure [`br?u??] n .小冊子 mention [`mεn??n] v. 提及，談到 information [?inf?`mei??n] n .信息，資料 dresser [`drεs?] n . AmE 衣櫥 a laundry bag 洗衣袋 Part C: Laundry Service drawer [`dr?r] n . 抽屜 pick… up … 取 rate [reit] n . 費(fèi)用，價格 laundry rate chart 洗衣收費(fèi)價格表 chart [t?a:t] n . 圖，圖表 Part C: Laundry Service Section 2 Key Words Expressions blouse [blaus] n. 女襯衫 be made of 由 …材料制成 silk [silk] n. 絲綢 Part C: Laundry Service e off 脫落，分開 sew [s?u] v. 縫紉，縫 by the way 順便說一下 dryclean v. 干洗 in this case 這樣，在這種情況下 Part C: Laundry Service Section 3 Key Words Expressions immediately [i`mi:di?tli] adv. 馬上，即刻 express [ik`spres] adj. 專門的，快速的 notify [`n?utifai] v. 通知，告知 express laundry service 特快洗衣服務(wù) Part C: Laundry Service It takes ….to do sth. 做某事需要 …時間。 We charge forty percent extra/surcharge for express. 對特快洗衣服務(wù)我們要加收 40%的額外收費(fèi)。 I will have express. 我要特快洗衣服務(wù)。 Part D: Room Service Prequestions: 1. What does room service usually include? 2. Name some typical breakfast? 3. What are the advantages of fast food? Part D: Room Service Conversations Section 1 Key Words Expressions fry (fried) [frai] v. 煎，炸 lamb [l230。 m] n . 羔羊肉 prawn [pr?n] n. 對蝦，大蝦 greens [gri:nz] n. pl. 綠色蔬菜，青菜 ham [h230。 m] n . 火腿，火腿肉 soda [`s?ud?] n . 蘇打水 roast [r?ust] v. 烤（肉等） Part D: Room Service Section 2 Key Words Expressions order [39。?:d?] v. 點(diǎn)（菜） charge [t?a:dЗ] v. 收費(fèi) toast [t?ust] n. 烤面包片，吐司 sign [sain] v. 簽名 prefer [pri39。f?:] v. 更喜歡 Part D: Room Service room service 送餐服務(wù) deliver [di39。liv?] v. 送 fried egg 煎雞蛋 bill [bil] n.（服務(wù)費(fèi)用的）賬單 lightly done 嫩一點(diǎn)的 account[?39。kaunt] bacon [39。beik?n] n. （通常切成薄片的）咸豬肉，熏豬肉 Can I have it charged to my account? 能記在我的賬上嗎 ? Part D: Room Service Section 3 Key Words Expressions attend [?` tend] v. 參加，出席，到場 display [di`splei] v. 顯示，展示 cookie [`kuki] n. 小甜餅， 甜餅干 document [`d?kjument] n. 文件 access [`230。 kses] n. 接口，入口 arrange…for…. 為 …安排好 … screen [skri:n] n. 屏幕 Part E: Handling Complaints Prequestions: 1. Talk about how to handle the guests’ plaint? 2. How do you deal with difficult guests? Part E: Handling Complaints Conversations Section 1 Key Words Expressions sheet [?i:t] n. 床單 apologize for 對 …表示抱歉 bathtub [bΛθtΛb] n. 浴缸 be full of 充滿了 in a mess 混亂，一團(tuán)糟 should have checked 本來應(yīng)該檢查過 … Part E: Handling Complaints Section 2 Key Words Expressions shrink [?ri?k] v. 縮水 The color has run. 顏色褪了 might as well 不妨 It’ s ruined. (襯衫 )