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International markets ? Large facilities ? Capital intensive ? Quality easily measured ? Intangible, perishable product ? Output cannot be inventoried ? High customer contact ? Short response time ? Local markets ? Small facilities ? Labor intensive ? Quality not easily measured Figure To Acpany Krajewski Ritzman Operations Management: Strategy and Analysis, Fifth Edition 169。 1999 Addison Wesley Longman. All rights reserved. Service Sector Jobs To Acpany Krajewski Ritzman Operations Management: Strategy and Analysis, Fifth Edition 169。 1999 Addison Wesley Longman. All rights reserved. Service Sector Jobs Percentage of work force 40 – 30 – 20 – 10 – 0 | | | | | 1957 1967 1977 1987 1997 Figure To Acpany Krajewski Ritzman Operations Management: Strategy and Analysis, Fifth Edition 169。 1999 Addison Wesley Longman. All rights reserved. Service Sector Jobs Government Percentage of work force 40 – 30 – 20 – 10 – 0 | | | | | 1957 1967 1977 1987 1997 Figure To Acpany Krajewski Ritzman Operations Management: Strategy and Analysis, Fifth Edition 169。 1999 Addison Wesley Longman. All rights reserved. Service Sector Jobs Wholesale and retail sales Government Percentage of work force 40 – 30 – 20 – 10 – 0 | | | | | 1957 1967 1977 1987 1997 Figure To Acpany Krajewski Ritzman Operations Management: Strategy and Analysis, Fifth Edition 169。 1999 Addison Wesley Longman. All rights reserved. Service Sector Jobs Other services Wholesale and retail sales Government Percentage of work force 40 – 30 – 20 – 10 – 0 | | | | | 1957 1967 1977 1987 1997 Figure To Acpany Krajewski Ritzman Operations Management: Strategy and Analysis, Fifth Edition 169。 1999 Addison Wesley Longman. All rights reserved. Service Sector Jobs Percentage of work force 40 – 30 – 20 – 10 – 0 | | | | | 1957 1967 1977 1987 1997 Manufacturing, mining, and construction Other services Wholesale and retail sales Government Figure