如何建立和延續(xù)全面質量的組織(英文版)(編輯修改稿)
2025-02-13 21:58 本頁面
【文章內容簡介】 ic change161。 Broad in scope161。 Stems from strategic objectives161。 Generally externally focusedn Process change161。 Narrow in scope161。 Deals with internal operations161。 Can lead to positive, sustainable culture changeTHE MANAGEMENT AND CONTROL OF QUALITY, 6e, 169。 2023 SouthWestern/Thomson LearningTM品質管理與管制 SJSU Bus. 142 David Bentley 21Common Mistakes in TQ Implementation (1 of 4)n TQ regarded as a “program”n Shortterm results are not obtainedn Process not driven by focus on customer, connection to strategic business issues, and support from senior managementn Structural elements block changeTHE MANAGEMENT AND CONTROL OF QUALITY, 5e, 169。 2023 SouthWestern/Thomson LearningTM品質管理與管制 22Common Mistakes in TQ Implementation (2 of 4)n Goals set too lown “Command and control” anizational culturen Training not properly addressedn Focus on products, not processesn Little real empowerment is givenTHE MANAGEMENT AND CONTROL OF QUALITY, 5e, 169。 2023 SouthWestern/Thomson LearningTM品質管理與管制 SJSU Bus. 142 David Bentley 23Common Mistakes in TQ Implementation (3 of 4)n Organization too successful and placentn Organization fails to address fundamental questionsn Senior management not personally and visibly mittedn Overemphasis on teams for crossfunctional problemsTHE MANAGEMENT AND CONTROL OF QUALITY, 5e, 169。 2023 SouthWestern/Thomson LearningTM品質管理與管制 SJSU Bus. 142 David Bentley 24Common Mistakes in TQ Implementation (4 of 4)n Employees operate under belief that more data are always desirablen Management fails to recognize that quality improvement is personal responsibilityn Organization does not see itself as collection of interrelated processesTHE MANAGEMENT AND CONTROL OF QUALITY, 5e, 169。 2023 SouthWestern/Thomson LearningTM品質管理與管制 25Sustaining the Quality Organization (1 of 2)n View quality as a journey (“Race without a finish line”)n Recognize that success takes timen Create a “l(fā)earning anization”161。 Planning161。 Execution of plans161。 Assessment of progress161。 Revision of plans based on assessment findingsTHE MANAGEMENT AND CONTROL OF QUALITY, 5e, 169。 2023 SouthWestern/Thomson LearningTM品質管理與管制 26Sustaining the Quality Organization (2 of 2)n Use Baldrige assessment and feedbackn Share internal best practices (internal benchmarking)THE MANAGEMENT AND CONTROL OF QUALITY, 5e, 169。 2023 SouthWestern/Thomson LearningTM品質管理與管制 SJSU Bus. 142 David Bentley 27Key Activities of Learning Organizationsn Systemat
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