【文章內(nèi)容簡(jiǎn)介】 通過(guò)訪問(wèn)監(jiān)控系統(tǒng)，實(shí)時(shí)掌握話務(wù)情況。 ?異常情況告警：可以對(duì)系統(tǒng)接通率、平均通話時(shí)長(zhǎng)、技能隊(duì)列、無(wú)人上班等異常情況告警，支持屏幕滾動(dòng)、特定顏色告警、短信通知等方式 ?忙閑監(jiān)控 ?實(shí)時(shí)監(jiān)控 ?熱點(diǎn)信息情況監(jiān)控 ?來(lái)電原因統(tǒng)計(jì)監(jiān)控 ?后臺(tái)工單監(jiān)控 ?技能隊(duì)列話務(wù)監(jiān)控 ?自動(dòng)臺(tái)話務(wù)監(jiān)控 ?人工臺(tái)話務(wù)監(jiān)控 ?內(nèi)部求助話務(wù)監(jiān)控 ?人工臺(tái)座席監(jiān)控 ?接通率異常告警 ?平均通話時(shí)長(zhǎng)異常告警 ?技能隊(duì)列異常告警 ?無(wú)人上班異常告警 ??? ?告警分級(jí) ?屏幕滾動(dòng) ?顯示特定顏色 ?短信通知 HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential Slide title :3235pt Color: R153 G0 B0 Corporate Font : FrutigerNext LT Medium Font to be used by customers and partners : Arial Slide text :2022pt Bullets level 25: 18pt Color:Black Corporate Font : FrutigerNext LT Medium Font to be used by customers and partners : Arial Top right corner for fieldmark, customer or partner logotypes. The following nine groups of colors are an example of how our design colors can be used, please take note that you should only use one design color group per slide. For specific usage details, refer to the “Typesetting Standard”. 電信級(jí)呼叫中心接入設(shè)備 ?支持多媒體接入： , , , , , 等 ?支持寬窄帶一體化組網(wǎng) ?支持座席，座席， 座席、 座席 ?采用電信級(jí)設(shè)計(jì)，具有高可靠性，強(qiáng)大處理能力 ?采用綜合的系統(tǒng)安全策略：用戶認(rèn)證，訪問(wèn)控制， 數(shù)據(jù)加密，可審計(jì) ?呼叫接通率 :≥ 撥叫方 718人 向系統(tǒng)發(fā)起沖擊 持續(xù) 2個(gè)小時(shí) 接通率 ≥ % 包括功能在內(nèi)的各項(xiàng)指標(biāo) 均達(dá)到或超過(guò)設(shè)計(jì)要求 廣州電信客戶服務(wù)中心 大話務(wù)量撥測(cè) 大話務(wù)量下的網(wǎng)絡(luò)安全是系統(tǒng)重要的特性 HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential Slide title :3235pt Color: R153 G0 B0 Corporate Font : FrutigerNext LT Medium Font to be used by customers and partners : Arial Slide text :2022pt Bullets level 25: 18pt Color:Black Corporate Font : FrutigerNext LT Medium Font to be used by customers and partners : Arial Top right corner for fieldmark, customer or partner logotypes. The following nine groups of colors are an example of how our design colors can be used, please take note that you should only use one design color group per slide. For specific usage details, refer to the “Typesetting Standard”. 雙機(jī)、雙網(wǎng)高可靠性設(shè)計(jì) 雙機(jī)、雙網(wǎng)設(shè)計(jì)， 呼叫數(shù)據(jù)熱備份，自動(dòng)倒換 業(yè)務(wù)控制系統(tǒng)負(fù)荷分擔(dān)，系統(tǒng)自動(dòng)閉塞故障站點(diǎn) 業(yè)務(wù)切換 擁塞控制 異常處理 核心控制系統(tǒng) 采用雙機(jī)熱備 數(shù)據(jù)中心系統(tǒng) 采用小型機(jī)雙機(jī) 核心業(yè)務(wù)系統(tǒng) 采用負(fù)荷分擔(dān) HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential Slide title :3235pt Color: R153 G0 B0 Corporate Font : FrutigerNext LT Medium Font to be used by customers and partners : Arial Slide text :2022pt Bullets level 25: 18pt Color:Black Corporate Font : FrutigerNext LT Medium Font to be used by customers and partners : Arial Top right corner for fieldmark, customer or partner logotypes. The following nine groups of colors are an example of how our design colors can be used, please take note that you should only use one design color group per slide. For specific usage details, refer to the “Typesetting Standard”. 開(kāi)放的業(yè)務(wù)開(kāi)發(fā)平臺(tái) 、 、 智能報(bào)表系統(tǒng) 調(diào)試工具包 模擬開(kāi)發(fā)環(huán)境 Ap p App App Open APIs VXML 業(yè)務(wù)開(kāi)發(fā)中心 A P I調(diào)用方式接續(xù)組件業(yè)務(wù)開(kāi)發(fā)模板調(diào)用方式接續(xù)組件業(yè)務(wù)開(kāi)發(fā)模板人工業(yè)務(wù) ， 自助業(yè)務(wù) 集成成熟應(yīng)用 應(yīng)用 更多的應(yīng)用擴(kuò)展 ? 開(kāi)放的層次化結(jié)構(gòu)更有利于系統(tǒng)的快速構(gòu)建 ? 提供模擬開(kāi)發(fā)環(huán)境，可在便攜機(jī)上進(jìn)行業(yè)務(wù)開(kāi)發(fā) HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential Slide title :3235pt Color: R153 G0 B0 Corporate Font : FrutigerNext LT Medium Font to be used by customers and partners : Arial Slide text :2022pt Bullets level 25: 18pt Color:Black Corporate Font : FrutigerNext LT Medium Font to be used by customers and partners : Arial Top right corner for fieldmark, customer or partner logotypes. The following nine groups of colors are an example of how our design colors can be used, please take note that you should only use one design color group per slide. For specific usage details, refer to the “Typesetting Standard”. 開(kāi)放的 平臺(tái) 廣泛的 合作案例 開(kāi)放的系統(tǒng)平臺(tái)，全球范圍的合作伙伴 (), , , . . HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential Slide title :3235pt Color: R153 G0 B0 Corporate Font : FrutigerNext LT Medium Font to be used by customers and partners : Arial Slide text :2022pt Bullets level 25: 18pt Color:Black Corporate Font : FrutigerNext LT Medium Font to be used by customers and partners : Arial Top right corner for fieldmark, customer or partner logotypes. The following nine groups of colors are an example of how our design colors can be used, please take note that you should only use one design color group per slide. For specific usage details, refer to the “Typesetting Standard”. 華為多媒體聯(lián)絡(luò)中心產(chǎn)品介紹 HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential Slide title :3235pt Color: R153 G0 B0 Corporate Font : FrutigerNext LT Medium Font to be used by customers and partners : Arial Slide text :2022pt Bullets level 25: 18pt Color:Black Corporate Font : FrutigerNext LT Medium Font to be used by customers and partners : Arial Top right corner for fieldmark, customer or partner logotypes. The following nine groups of colors are an example of how our design colors can be used, please take note that you should only use one design color group per slide. For specific usage details, refer to the “Typesetting Standard”. 系列化電信級(jí)寬窄帶一體化智能排隊(duì)機(jī) ? 系列產(chǎn)品單系統(tǒng)最大可支持個(gè)座席 。 ? 支持多媒體接入： , , , , , 等 。 ? 支持多媒體統(tǒng)一路由排隊(duì)，提供豐富的路由策略； ? 提供開(kāi)放的第三方開(kāi)發(fā)工具包； ? 采用電信級(jí)設(shè)備設(shè)計(jì)，具有高可靠性，強(qiáng)大處理能力； ? 大話務(wù)實(shí)測(cè)呼叫接通率 ≥ ； ? 支持的信令： , , , , , , 等； HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential Slide title :3235pt Color: R153 G0 B0 Corporate Font : FrutigerNext LT M