【文章內(nèi)容簡介】 通過訪問監(jiān)控系統(tǒng)，實時掌握話務情況。 ?異常情況告警：可以對系統(tǒng)接通率、平均通話時長、技能隊列、無人上班等異常情況告警，支持屏幕滾動、特定顏色告警、短信通知等方式 ?忙閑監(jiān)控 ?實時監(jiān)控 ?熱點信息情況監(jiān)控 ?來電原因統(tǒng)計監(jiān)控 ?后臺工單監(jiān)控 ?技能隊列話務監(jiān)控 ?自動臺話務監(jiān)控 ?人工臺話務監(jiān)控 ?內(nèi)部求助話務監(jiān)控 ?人工臺座席監(jiān)控 ?接通率異常告警 ?平均通話時長異常告警 ?技能隊列異常告警 ?無人上班異常告警 ??? ?告警分級 ?屏幕滾動 ?顯示特定顏色 ?短信通知 HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential Slide title :3235pt Color: R153 G0 B0 Corporate Font : FrutigerNext LT Medium Font to be used by customers and partners : Arial Slide text :2022pt Bullets level 25: 18pt Color:Black Corporate Font : FrutigerNext LT Medium Font to be used by customers and partners : Arial Top right corner for fieldmark, customer or partner logotypes. The following nine groups of colors are an example of how our design colors can be used, please take note that you should only use one design color group per slide. For specific usage details, refer to the “Typesetting Standard”. 電信級呼叫中心接入設備 ?支持多媒體接入： , , , , , 等 ?支持寬窄帶一體化組網(wǎng) ?支持座席，座席， 座席、 座席 ?采用電信級設計，具有高可靠性，強大處理能力 ?采用綜合的系統(tǒng)安全策略：用戶認證，訪問控制， 數(shù)據(jù)加密，可審計 ?呼叫接通率 :≥ 撥叫方 718人 向系統(tǒng)發(fā)起沖擊 持續(xù) 2個小時 接通率 ≥ % 包括功能在內(nèi)的各項指標 均達到或超過設計要求 廣州電信客戶服務中心 大話務量撥測 大話務量下的網(wǎng)絡安全是系統(tǒng)重要的特性 HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential Slide title :3235pt Color: R153 G0 B0 Corporate Font : FrutigerNext LT Medium Font to be used by customers and partners : Arial Slide text :2022pt Bullets level 25: 18pt Color:Black Corporate Font : FrutigerNext LT Medium Font to be used by customers and partners : Arial Top right corner for fieldmark, customer or partner logotypes. The following nine groups of colors are an example of how our design colors can be used, please take note that you should only use one design color group per slide. For specific usage details, refer to the “Typesetting Standard”. 雙機、雙網(wǎng)高可靠性設計 雙機、雙網(wǎng)設計， 呼叫數(shù)據(jù)熱備份，自動倒換 業(yè)務控制系統(tǒng)負荷分擔，系統(tǒng)自動閉塞故障站點 業(yè)務切換 擁塞控制 異常處理 核心控制系統(tǒng) 采用雙機熱備 數(shù)據(jù)中心系統(tǒng) 采用小型機雙機 核心業(yè)務系統(tǒng) 采用負荷分擔 HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential Slide title :3235pt Color: R153 G0 B0 Corporate Font : FrutigerNext LT Medium Font to be used by customers and partners : Arial Slide text :2022pt Bullets level 25: 18pt Color:Black Corporate Font : FrutigerNext LT Medium Font to be used by customers and partners : Arial Top right corner for fieldmark, customer or partner logotypes. The following nine groups of colors are an example of how our design colors can be used, please take note that you should only use one design color group per slide. For specific usage details, refer to the “Typesetting Standard”. 開放的業(yè)務開發(fā)平臺 、 、 智能報表系統(tǒng) 調(diào)試工具包 模擬開發(fā)環(huán)境 Ap p App App Open APIs VXML 業(yè)務開發(fā)中心 A P I調(diào)用方式接續(xù)組件業(yè)務開發(fā)模板調(diào)用方式接續(xù)組件業(yè)務開發(fā)模板人工業(yè)務 ， 自助業(yè)務 集成成熟應用 應用 更多的應用擴展 ? 開放的層次化結(jié)構(gòu)更有利于系統(tǒng)的快速構(gòu)建 ? 提供模擬開發(fā)環(huán)境，可在便攜機上進行業(yè)務開發(fā) HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential Slide title :3235pt Color: R153 G0 B0 Corporate Font : FrutigerNext LT Medium Font to be used by customers and partners : Arial Slide text :2022pt Bullets level 25: 18pt Color:Black Corporate Font : FrutigerNext LT Medium Font to be used by customers and partners : Arial Top right corner for fieldmark, customer or partner logotypes. The following nine groups of colors are an example of how our design colors can be used, please take note that you should only use one design color group per slide. For specific usage details, refer to the “Typesetting Standard”. 開放的 平臺 廣泛的 合作案例 開放的系統(tǒng)平臺，全球范圍的合作伙伴 (), , , . . HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential Slide title :3235pt Color: R153 G0 B0 Corporate Font : FrutigerNext LT Medium Font to be used by customers and partners : Arial Slide text :2022pt Bullets level 25: 18pt Color:Black Corporate Font : FrutigerNext LT Medium Font to be used by customers and partners : Arial Top right corner for fieldmark, customer or partner logotypes. The following nine groups of colors are an example of how our design colors can be used, please take note that you should only use one design color group per slide. For specific usage details, refer to the “Typesetting Standard”. 華為多媒體聯(lián)絡中心產(chǎn)品介紹 HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential Slide title :3235pt Color: R153 G0 B0 Corporate Font : FrutigerNext LT Medium Font to be used by customers and partners : Arial Slide text :2022pt Bullets level 25: 18pt Color:Black Corporate Font : FrutigerNext LT Medium Font to be used by customers and partners : Arial Top right corner for fieldmark, customer or partner logotypes. The following nine groups of colors are an example of how our design colors can be used, please take note that you should only use one design color group per slide. For specific usage details, refer to the “Typesetting Standard”. 系列化電信級寬窄帶一體化智能排隊機 ? 系列產(chǎn)品單系統(tǒng)最大可支持個座席 。 ? 支持多媒體接入： , , , , , 等 。 ? 支持多媒體統(tǒng)一路由排隊，提供豐富的路由策略； ? 提供開放的第三方開發(fā)工具包； ? 采用電信級設備設計，具有高可靠性，強大處理能力； ? 大話務實測呼叫接通率 ≥ ； ? 支持的信令： , , , , , , 等； HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential Slide title :3235pt Color: R153 G0 B0 Corporate Font : FrutigerNext LT M