【文章內(nèi)容簡介】 s Masayuki Naoshima, Toyota must deal with this issue properly and act to maintain consumer trust. In the US, lawmakers on Capitol Hill called for congressional hearings to investigate what went wrong with the auto giant’s accelerator pedals. And reports to US investigators: cars sped out of control. The driver’s reporting the gas pedal’s sticking. Toyota says the problem is with this part of the accelerator made by supplier CTS in Indiana, though CTS says the accelerators were built to Toyota’s specifications. As part of Toyota’s global expansion plan, the automaker streamlined production, so one part will fit multiple car models around the world. Script That cuts costs, says industry analyst Tatsuya Mizuno. But if there is a problem with one part, he says, it will spread to many models and an enormous number of vehicles, and in this case millions of Toyota cars from Europe, the US and China, exponentially damaging the brand. While Toyota has made a number of statements to reassure consumers and indicate it’s working on the problem, Toyota’s president Akio Toyoda has not made any public appearance to protect his pany’s reputation. In Japan, where CEO apologies at press conferences are expected, Toyota’s boardroom has been remarkably silent to the surprise of industry watchers. Yes. Do you think that they need to deliver a strong message? I think so, I think so, immediately. Not just overseas consumers, say many on the streets of Tokyo, but for Japan’s economy so deeply tied with the high quality of its automobiles. For the Japanese economy, it could be a serious problem, says Yuichi Kida, China and Korea are right behind us. Toyota is said to report thirdquarter earnings next week. While analysts will be watching for the numbers, consumers will be looking for something elsean explanation. Kyung Lah, CNN, Tokyo. Speaking Workshop Expressions amp。 Structures to Use 1. be affected by 2. hear from 3. a possibility that… 4. check out 5. deal with 6. out of control 7. to the surprise of… 8. watch for Task 1 Task 2 Speaking Task 1 Summarizing Discuss with your peers and plete the following tips with the information you have learned in the audio and video clips. Then prepare an oral presentation with the help of the tips. Tips: ? … continued to spread around the globe… ? … the problem is with … ? … damage the brand … ? … stocks plunged … ? … have great impact on… ? … statements to reassure… ? boardroom has been silent … ? …made no response… Speaking Task 1 Summarizing Summary: A recall of millions of Toyota cars continued to spread around the globe, including Europe, US and China. Toyota says the problem is with the part of the accelerator made by supplier CTS in Indiana, though CTS says the accelerators were built to Toyota’s specifications. The global recall damaged the brand exponentially and Toyota’s stocks plunged down drastically. It might have great impact to Japan’s economy which is deeply tied with the high quality of its automobiles. Although there were statements to reassure consumers and indicate Toyota is working on the problem, the boardroom has been remarkably silent without any apology to the public and made no response to protect the pany’s reputation. Situation 1. Work in groups of four. One student should act as a sales manager of Toyota, and the others should act as Toyota customers. One customer has encountered the problem of a sticking gas pedal in his Toyota car and es to the dealer seeking for help. Another customer finds his Toyota car in good condition but es over to ask something about the recall. The third customer is a potential car buyer. They e to the dealer at the same time and the sales manager needs to deal with their questions and inquiries. Speaking Task 2 Solving the Problem Work with your peers on the situation below and try to e up with a solution to the problem described. You are expected to share your ideas and justify yourself in this process. Use as many phrases from the “Expressions amp。 Structures to Use” box as possible. Situation 2. You have 15 minutes to discuss within your own group. 3. Several groups will be selected to present their role plays. The rest of the class will vote for the one they feel happiest support in each group’s performance. Speaking Task 2 Solving the Problem Work with your peers on the situation below and try to e up with a solution to the problem described. You are expected to share your ideas and justify yourself in this process. Use as many phrases from the “Expressions amp。 Structures to Use” box as possible. Speaking Task 2 Solving the Problem Alternative Situation 1. Work in groups of four. Suppose the four students were the board members of Toyota Corporation. You’re discussing how to protect Toyota reputation in this global recall event. 2. You have 15 minutes to discuss within your group and determine the measures you should take in protecting Toyota reputation, like issuing a public apology, how to tackle technological problems, how to face the dropping market, etc. 3. Select two groups to report their decisions. The rest of the class will vote for the one they feel happiest to support. Work on the following reallife project with your group members and present your report in the next class. RealLife Project Work in a group of six to eight. As a workgroup from the campus TV channel, you want to make a program entitled “Obstacles University Students Face and Various Ways They Take to Overe Them”. Design a questionnaire to gather information about what obstacles college students are faced with and how they cop