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letter of May 6. We are willing to do as much as we reasonably can to make things right. From your description and our staff39。s careful research, we found that there was something wrong in the puter works you adopted. As it is stated in the operating instruction, this software is solely patible with Windows XP, which is different from Windows 98. And before you use this software, you should have to install the starting system (驅動系統(tǒng)) at the bottom of the box first. But you haven39。t installed it. Therefore, please install the starting system first and then try it with Windows XP. For other procedures, please follow the procedures strictly with our instruction brochure. We hope the software will bring much convenience and profit to you. Frankly yours, 4. Refusal to request for pensating for the damaged material Dear Ms. Wilson: Every customer has a right to expect the best product and service from Caring Plastic Material. Every caring material is the result of years of experimentation. I have routed your letter of August 10th attached with photos to our production department. After careful inspection in our laboratory, we find that the materials Series 0150 you intended for refund were apparently exposed to a longtime sunlight. As we have noted from the beginning as well as mentioned in our advertising, Series 0150 cannot be shined for a long time. However, Series 2115 can withstand (經受?。?exposure to all sunlight. They share all the merits of Series 0150 and are sunlightproof and waterproof. They are also economical. If you need further details and any help we can offer on your selection, please call us at 01454318188 or send us an at