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TION 1MAN: Good morning, Synmouth Museum. Can I help you?WOMAN: Oh yes. Good morning. I’m interested in the children’s workshops and I’d like a little more information, please.MAN:Do you mean the Art and Craft workshop?WOMAN: Yes. A friend of a friend mentioned them –the children do painting and make models and so forth.MAN: Yes, of course. Um, where to begin? First of all, as you probably know, they run every Saturday.WOMAN: Fine. And what about ages?MAN: Well, all ages from five upwards are wele, though we do ask that children below eight years of age are acpanied by an adult.WOMAN: Fine. That wouldn’t be a problem. What about cost?MAN: Well, I think you’ll find them very reasonable. It’s 163。 a child, with 80 pence off for two or more children from the same family.WOMAN: Oh yes, very reasonable. And are they held in the main museum?MAN: Not exactly. They’re nearby.WOMAN: Could you give me the full address? I don’t know the area very well.MAN: Yes, it’s Winter House.WOMAN: Right。MAN: And that’s in Tamer Street.WOMAN: Could you spell that please?MAN: Yes. TAMER Street.WOMAN: Lovely.MAN: And I do need to tell you that there’s a security entrance, so you need to press the green button for someone to let you in. Don’t press the red button please, but don’t worry, it’s all clearly labeled.WOMAN: OK. And one more question – is parking available nearby? We’re driving in from out of town.MAN: Your best bet is to leave your car at the back of the library –on a Saturday morning there are plenty of spaces there. It’s right next door to the museum.WOMAN: And can I ask about booking places?MAN: Yes, and I must tell you, you really should book by calling the education department here.WOMAN: Oh, I’m sorry, should I have rung them instead of the main museum number?MAN: No, that’s fine this time, please don’t worry. But for future reference, I’ll give you the direct number. It’s two hundredsevensixfive.WOMAN: Great. I’ve got that.MAN:But I’m very happy to give you information about the next two workshops. On Saturday the 16th there’s Building Castles.WOMAN: Oh, sounds great!MAN: This involves quite a bit of glue, so just make sure the kids are in old clothes.WOMAN: I know, ones I don’t’ mind getting mucky.MAN: Exactly. And if possible, could you bring along bottle tops which the children might be able to use in the models, you know, as decoration?WOMAN: We’ll certainly try to find some for you.MAN: Then the following week…WOMAN: That’ll be the 23rd, won’t it?MAN: Yes, that’s right. On that day, it’s what we call Undersea Worlds. This is where they make scenes with fishes, underground caverns and so on.WOMAN: Is that likely to get very dirty? Lots of paint splashes?MAN: Not really, so we don’t remend any special clothes for that one. But if you could search out some silver paper to bring along to use in the sessions, you know, it’s shiny – it looks like water, that’d be great.WOMAN: Yes, of course. We’ll see what we can e up with. Well, thank you ever so much for all your help. The sessions sound really good and I’ll certainly book up for the next two.MAN: Lovely. Thanks very much for ringing.WOMAN: Bye.MAN: Byebye.SECTION 2CUSTOMER: Hello. Um my family and I are staying here in Trebirch for a week or two and we wanted to know about the train service. We’re hoping to do a few local trips.RAILPERSON: OK. Well, I can give you lots of details about all the trains going from Trebirch in the South West. This leaflet will be very helpful but I can tell you some of the main things. We’ve got two main train stations in the town. King Street is for local muter lines and regional services.CUSTOMER: What about trains to London? I’ll need to go there on business for one day.RAILPERSON: Then you need to go to Central Station – that’s for all the national services. There are regular trains to London. They leave Trebirch every half hour on weekdays and every hour at weekends. It takes about two hours, a bit longer on Sundays. You’ve got a choice of first and second class and there’s a buffer car though refreshments are included in the cost of a first class ticket.CUSTOMERE: Ah right. Um, and have you got any information on different ticket type?RAILPERSON: Yes. There’s a range of ticket prices depending on when you travel and when you buy your ticket. There’s a standard open ticket which doesn’t have any restriction. This can be bought in advance or on the day. You can also get various discounted tickets. A popular one is called the Supersave and, er, this is OK for travel after . Then there is the Special ticket, which is valid for travel after . The Special tickets are also valid for travel at weekends. The cheapest tickets are called Advance and you have to buy them at least six days ahead. Only a certain number are available and you have to make seat reservations for these.CUSTOMER: Thanks. And are there lots of places to go to around there?RAILPERSON: Oh yes. You can enjoy many days out. Um there’s the Merthyr Mining Museum, which is only half an hour from Trebirch by train. Your children will find it just as fascinating as any theme park and they can fide in the original miners’ lifts and on the coal trains. There are special excursion tickets which include entrance fees. Mainline trains also offer direct services to Bristol, where you can visit the docks or spend a great day out with the children in the zoo, which is set in the parkland that used to surround the old castle. Er, special family awayday fares are available for this service now during the school holidays. Er, alternatively, you can be in Birmingham in only an hour and a half, where there’s lots to see and do including the new and internationallyacclaimed climbing wall built on the site of the old aquarium. We will also be running a special service to New port when the new science museum opens next year, as we anticipate a lot of visitors in the opening weeks. I’d ad