【文章內(nèi)容簡(jiǎn)介】 dicated. The deadline for the latest charging activation call is already indicated on the envelope of the card set. If you fail to dial the activation number 13800138000 within the above time, the prepaid card will bee invalid.（2） 其中溝通100服務(wù)廳的套卡號(hào)碼實(shí)行公開化、透明化銷售，您可自主選購(gòu)自已喜愛的號(hào)碼。Card sets are sold at the Communication 100 Service Hall with numbers available for open and public selection, so please feel free to choose your favorite number.（3） 所購(gòu)套卡的價(jià)格及內(nèi)含的預(yù)充值金額，請(qǐng)?jiān)谫?gòu)卡時(shí)詳細(xì)詢問售卡人員。Please inquire the salesperson about the price and the credit of your card set.激活2. Activation您購(gòu)買神州行套卡后，通過13800138000設(shè)置密碼后激活開通，成為我公司客戶。After purchasing your Shenzhouxing Card set, you can enjoy our privileged services by dialing 13800138000 to activate the card and set a password.l 辦理手續(xù)：在您撥打13800138000客戶服務(wù)熱線成功激活后24小時(shí)內(nèi)系統(tǒng)予以開通。Handling formalities: The service will be available within 24 hours after you dial the customer service hotline 13800138000 and successfully activate your card.l 收費(fèi)標(biāo)準(zhǔn)：該項(xiàng)服務(wù)不收手續(xù)費(fèi)。Charging standard: No mission fee is charged for this service.l 神州行的有效期和保留期、冷凍期說(shuō)明：Validity period, reservation period and frozen period of Shenzhouxing Card: （1）有效期：神州行的有效期從激活后開始，可以通過充值累加并延長(zhǎng)有效期，累加后的有效期最長(zhǎng)不可以超過兩年，累加充值金額最多不能超過5000元，不過請(qǐng)放心，只要不斷充值，神州行儲(chǔ)值卡就可以不斷使用。您也可以隨時(shí)撥打13800138000查詢有效期。不同面值的充值卡會(huì)有不同的有效期。Validity period: The validity period of Shenzhouxing Card starts from its activation and can be extended by recharging. In case of extension, the validity period shall be no longer than two years and the accumulated recharging amount shall be no more than 5,000 yuan. However, as long as it is recharged from time to time, the Shenzhouxing prepaid card can be maintained valid. You can also inquire about its validity period by dialing 13800138000 at any time. Different prepaid cards have different validity periods.（2）保留期：儲(chǔ)值卡的有效期過了之后，還有一段時(shí)間可通過充值使儲(chǔ)值卡又可以打電話，這段時(shí)間就稱為保留期。如果您帳戶上的資金用完，也會(huì)進(jìn)入保留期。保留期限為90天，在保留期內(nèi)您將不能撥打和接聽電話，卡上的余額將被封存。如果您及時(shí)充值，您將獲得新的有效期，同時(shí)您原有的封存金額還可累加到新充值的金額中。如果90天內(nèi)您沒有充值，將不能再進(jìn)行充值，被視為放棄號(hào)碼并封存金額。Reservation period: After your prepaid card expires, there is still a period in which it can be used again by recharging, and this period is known as the reservation period. If you do not have enough funds in your account to fully pay the charge, the reservation period will begin automatically. The reservation period is limited to 90 days, in which you can neither make nor receive calls and the balance in shall be stored. If you recharge timely, you will gain a new validity period and the original amount shall be accumulated into new recharged amount. If you do not recharge within 90 days, you can no longer recharge, which means giving up the number and restoring the amount.（3）冷凍期：儲(chǔ)值卡過了保留期之后，進(jìn)入了冷凍期，此卡無(wú)發(fā)法再使用。Frozen period: After the reservation period expires, the prepaid card will enter the frozen period, when this card is no longer valid.欠費(fèi)停機(jī)\重開機(jī)，掛失\解掛失3. Service interruption for owning fee/reactivation。 loss reporting/reactivation after loss reporting停機(jī)分為欠費(fèi)停機(jī)、申請(qǐng)停機(jī)兩種情況，欠費(fèi)停機(jī)指系統(tǒng)自動(dòng)掃描，發(fā)現(xiàn)客戶當(dāng)前余額不足時(shí)即做停機(jī)處理，申請(qǐng)停機(jī) 及掛失，是客戶由于個(gè)人原因要求暫停手機(jī)號(hào)碼的使用。重開機(jī)對(duì)應(yīng)于欠費(fèi)停機(jī)，客戶繳清欠費(fèi)之后，系統(tǒng)自動(dòng)重開機(jī)。 解掛失對(duì)應(yīng)于掛失，是客戶發(fā)起的解除申請(qǐng)停機(jī)（掛失）的業(yè)務(wù)。There are two reasons for service interruption: owning fee and application by users. Service interruption for owning fee refers to the situation that our system suspends the services of a card during an automatic scanning process when it finds the current amount in the card is not sufficient. Service interruption for application by users means a loss reporting. It refers to the situation that users apply to suspend the service of their phone numbers because of their personal reasons. As for the situation of service interruption for owning fee, the system will reactivate the card immediately after the user pays off his/her fees. For the reactivation after loss reporting, users must apply to reactivate the services that they applied to suspend before or with a loss reporting.（1）辦理手續(xù)：Handling formalities:欠費(fèi)停機(jī)和重開機(jī)由系統(tǒng)自動(dòng)進(jìn)行，無(wú)須辦理。Service interruption for owning fee and its reactivation is done by the system automatically. Users do not need to settle these situations themselves.掛失：您可憑密碼通過13800138000（本機(jī)國(guó)內(nèi)范圍內(nèi)撥打）、10086自助服務(wù)熱線（本機(jī)或它機(jī)本地?fù)艽颍惖負(fù)艽?2010086）、各溝通100服務(wù)廳辦理掛失業(yè)務(wù)。Loss Reporting: You can apply to suspend your services by dialing 13800138000, 10086 self service hotline (with any mobile phones in Guangzhou), and 02010086 self service hotline in other parts of China or any Communication 100 service hall with your service password.解掛失：可憑服務(wù)密碼通過13800138000熱線（本機(jī)國(guó)內(nèi)范圍內(nèi)撥打）、10086自助服務(wù)熱線（本機(jī)或它機(jī)本地?fù)艽?，異地?fù)艽?2010086）、各溝通100服務(wù)廳辦理解掛失；Reactivation after loss reporting: You can apply to reactivate your services after loss reporting by dialing 13800138000, 10086 self service hotline (with any mobile phones in Guangzhou), and 02010086 self service hotline in other areas or any Communication 100 service hall with your service password.備注：Remarks: 如果您通過13800138000辦理了掛失業(yè)務(wù)，則必須通過13800138000辦理解掛失業(yè)務(wù)，10086自助服務(wù)熱線無(wú)法受理；同時(shí)如果您在10086自助服務(wù)熱線辦理了掛失業(yè)務(wù)，也必須通過原渠道辦理解掛失業(yè)務(wù)。If you report loss through 13800138000, you must apply to reactivate the services through 13800138000 instead of 10086 self service hotline. If you report loss through 10086 self service hotline, you must apply to reactivate the services through the same channel.如果你因預(yù)付費(fèi)使用完畢等原因而造成被動(dòng)停機(jī),您須購(gòu)買中國(guó)移動(dòng)手機(jī)充值卡進(jìn)行充值,充值成功后系統(tǒng)將在24小時(shí)內(nèi)自動(dòng)重開機(jī)。若自停機(jī)之日起90天內(nèi)仍不充值，該神州行號(hào)碼將不能繼續(xù)使用。If your services are suspended for such reason that your prepaid charges are used up, you must buy China Mobile rechargeable card(s) to recharge your Card. After you successfully recharge your card, the system will automatically reactivate your services within 24 hours. If you don’t recharge your card within 90 days after your services are suspended, the number of your Shenzhouxing Card can no longer be used.補(bǔ)換卡4. Card renewal and change補(bǔ)換卡是指客戶因失卡、壞卡等情況需要更換SIM卡，補(bǔ)卡后PUK碼將會(huì)隨之改變。Card renewal and change refers to the situation that a user needs to change a SIM card because of card loss or damage. After the card is renewed