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Group 5: (吳夢娜組)1. A passenger with a baby doesn’t know how to fasten her seat belt. What would you say to help her?2. A passenger wants to read a copy of Financial Times. 3. A young lady asks dessert after main course, and you introduce dessert to her.4. A passenger wants a MOML, but he didn’t order it in advance, please give him something else as the alternative.Group 6: (張露瑩組)1. A passenger puts her baggage near the emergency exit before takeoff. Stop her and explain to this passenger.2. A passenger wants to read Phoenix Weekly which isn’t available on board.3. A lady has asked many times for a cup of tea, but she hasn’t got it. Explain to this irritated passenger and settle the problem.4. A passenger order a KOML, please offer it to him.Group 7:(雷獻君組)1. A passenger closes the window shade before takeoff. Explain to this passenger.2. A passenger looks bored, a CA offers him something to read and give a brief introduction of different newspapers and inflight magazines you have on board.3. You are serving a couple. The wife asks for a cup of plain coffee while the husband asks for some beer which has run out. You suggest them having some tea instead.4. A passenger asks a low calorie meal because she is losing weight, please give her something as the best alternative.Group 8;(范昕昕組)1. A passenger puts down the tray table before takeoff. Stop her and explain to this passenger.2. A passenger wants to read the CAAC inflight magazine. 3. There are no hot drinks on board because the water system is out of order. Please explain to a passenger who asks hot tea and give her something else as alternative.4. A passenger order a HNML, please identity her then introduce and offer HNML to him. Group 9:(張燦蓮組)1. A pas