【文章內(nèi)容簡介】 .................88 賓客結(jié)賬 .......................................................................................................................................89 聯(lián)房結(jié)賬 .......................................................................................................................................91 團隊結(jié)賬 .......................................................................................................................................93 結(jié)賬錯誤補救 ...............................................................................................................................94 賓客重新入住 ...............................................................................................................................95 賬單處理 .......................................................................................................................................96 賬務(wù)查詢 ..................................................................................................................................................97 交班報表 ..................................................................................................................................................98 交班報表窗口 .................................................................................................................................98 核對方法 .........................................................................................................................................99 重要報表 .........................................................................................................................................99第五節(jié) 客房中心 ................................................................................................101 房態(tài)管理 ................................................................................................................................................101 房態(tài)管理窗口 ...............................................................................................................................101 房態(tài)處理操作 ...............................................................................................................................104 清潔管理 .......................................................................................................................................106 查房報房 ................................................................................................................................................111 拾物遺失 ................................................................................................................................................114 拾物登記單 ...................................................................................................................................114 遺失報告單 ...................................................................................................................................114 物品領(lǐng)取 .......................................................................................................................................114第三章 審計 ..........................................................................................................115第一節(jié) 消費賬 ....................................................................................................115 消費帳查詢 ............................................................................................................................................115 消費帳主單 ............................................................................................................................................1164 / 296 消費帳主窗口 ...............................................................................................................................116 新建消費帳 ...................................................................................................................................117 賬務(wù)處理 .......................................................................................................................................117第二節(jié) AR 賬 ......................................................................................................118 應(yīng)收帳戶查詢 ........................................................................................................................................118 新建應(yīng)收帳 ............................................................................................................................................119 應(yīng)收帳戶主單 ........................................................................................................................................119 賬務(wù)處理 ................................................................................................................................................120第三節(jié) 夜間稽核 ................................................................................................122 夜審系統(tǒng)操作步驟 ................................................................................................................................122 房租審核及入帳 ....................................................................................................................................125 費用審核 ................................................................................................................................................125第四節(jié) 報表處理 ................................................................................................126 報表打印 ..................................................................................................................................................126 交班報表 ................................................................................................................................................128 稽核報表 ................................................................................................................................................128 報表專家 ......................................................................