【文章內容簡介】 小時 分鐘 Rating Your Selling Dealer (continued)評價您的銷售商(繼續(xù))The following section asked you to rate the DEALERSHIP WHERE YOU PURCHASED your new vehicle using a scale of 1 to 10. This section is divided into five parts:下面的部分, 將讓您為您購得您車的經銷商評分,評分范圍是 1 到 10 分. 這部分被分為五部分 . facility 經銷商設施(地點, 外觀等)3. Working with your Salesperson 銷售人員(選車, 議價等) process 交貨過程 deal 交易條件4. Paperwork / Purchase/ Finance Process 財務過程UNACCEPTABLE無法接受01 02 03 04 05 06 0807 09 10 OUTSTANDING非常好AVERAGE一般6 / 21 Using the above scale of 1 to 10 where 1 is UNACCEPTABLE, 10 is OUTSTANDING, 5 is AVERAGE, please rate the following:用上面的 1 到 10 的評分標準,1 是無法接受 ,10 是非常好, 5 是一般, 給下面的選項打分:Q30. DEALERSHIP FACILITY 經銷商設施R1. Convenience of location 位置便利 /10R2. Selection of vehicles (carried wide selection of colors, options, etc.) 汽車可選擇的范圍(包括:多種可選擇的顏色,車子種類等. ) /10R3. Hours of operation (evening, weekends, etc.) 營業(yè)時間(晚上,周末,等) /10R4. Appearance and cleanliness of facility 整個經銷處的外觀和整潔情況 /10R5. Neighborhood (safe, clean, etc.) 周圍的環(huán)境(安全, 整潔,等) /10R6. Comfort of the area or office where you and your salesperson pleted the sales transaction 您和業(yè)務人員完成交易的場所或辦公室里, 那兒的舒適程度 /10R7. Ease of looking at vehicles (vehicle parked for easy access, well anized, etc.) 看車的方便與否(汽車停放有序, 取車方便等) /10R8. Availability of product information 產品信息的提供 /10R9. Pressurefree environment 輕松的氛圍 /10 inviting and friendly 展示間的環(huán)境怡人 /10 rating of the dealership facility 對整個經銷設施的總體評價 /10Q31. YOUR DEAL 交易條件R1. Price paid relative to expectations 最終付出的價格同您的期望相比較 /10R2. Degree to which you had influence on the contract terms 您對合同條款的影響程度 /10R3. Overall rating of fairness of deal 請給整個交易條件的公平性打分 /10Rating Your Selling Dealer (continued)評價您的銷售商(繼續(xù))UNACCEPTABLE無法接受01 02 03 04 05 06 0807 09 10 OUTSTANDING非常好AVERAGE一般7 / 21 Using the above scale of 1 to 10 where 1 is UNACCEPTABLE, 10 is OUTSTANDING, 5 is AVERAGE, please rate the following: 用上面的 1 到 10 的評分標準,1 是 無法接受,10 是非常好, 5 是一般, 給下面的選項打分:Q32. WORKING WITH YOUR SALESPERSON 與業(yè)務人員的相處R1. Salesperson’s knowledge about vehicles 銷售人員的汽車知識 /10R2. Salesperson’s explanation of features, advantages, and benefits of vehicle 銷售人員對車的特性,優(yōu)點,以及好處的解釋 /10R3. Salesperson’s appearance (clothes, grooming, etc.) 銷售人員的儀表(衣著,打扮,等) /10R4. Salesperson’s attention focused on you (not other customers) 銷售人員專心接待您(而不是其它顧客 ) /10R5. Concern you purchased the best vehicle for your needs 考慮到最適合您需要的車子 /10R6. Courtesy and friendliness of salesperson 銷售人員禮貌親切 /10R7. Honesty of salesperson 銷售人員的誠實態(tài)度 /10R8. Fulfilled all promises/ mitments made during the sale 兌現所有在銷售過程中的承諾和義務 /10R9. Made the negotiation process clear and understandable 使購車定價過程清楚明了 /10R10. Concern for your budget 為您的預算著想 /10R11. Ability to provide plete answers to your questions 有能力對您提出的問題作全面的回答 /10R12. Allowed sufficient time for you to make a decision 給您足夠的時間作決定 /10R13. Provide a hasslefree sales experience 給您了一次沒有爭執(zhí)的購車經歷 /10R14. How quickly you were able to select your vehicle 您挑選汽車有多快 /10R15. How quickly you negotiated/set your price 您協(xié)商 /確定價格有多快 /10R16. Amount of pressure during purchase process 在整個購買過程中,您的壓力有多大 /10R17. Overall rating of working with your salesperson 對您與業(yè)務員相處的整體感受打分 /10Rating Your Selling Dealer (continued)評價您的銷售商(繼續(xù))UNACCEPTABLE無法接受01 02 03 04 05 06 0807 09 10 OUTSTANDING非常好AVERAGE一般8 / 21 Using the above scale of 1 to 10 where 1 is UNACCEPTABLE, 10 is OUTSTANDING, 5 is AVERAGE, please rate the following: 用上面的 1 到 10 的評分標準,1 是 無法接受,10 是非常好, 5 是一般, 給下面的選項打分:Q33. PAPERWORK/PURCHASE/FINANCE PROCESS 書面文件 /購買 /付款過程R1. Clearly explained all documents 詳細解說所有文件 /10R2. Honesty of the person who handled your paperwork/ purchase/ finance process 處理您書面文件/購買/付款過程的人的誠實度 /10R3. Ease of pleting loan/ finance/ lease/ purchase application 完成貸款/ 付款/租賃/購買申請的順利程度 /10R4. Provided a hasslefree paperwork/ purchase/ finance process 提供了一個沒有爭執(zhí)簽訂文件/協(xié)議/購買/ 付款過程 /10R5. Ability to provide plete answers to your paperwork/ purchase/ finance related question 全面回答與書面文件/購買/付款過程相關問題的能力 /10R6. Courtesy and friendliness of the person who handled your paperwork/ purchase/ finance process 處理您這份書面文件/購買/付款過程的人的禮貌和友好程度 /10R7. Knowledge of loan/ finance/ lease/ purchase/ payment options 具有貸款/ 付款/租賃/購買/付款方式的知識 /10 quickly you pleted the final paperwork process (including any time you waited to begin the paperwork process) 完成最終書面文件的速度 (包括期間的等候時間) /10R9. Overall rating of how your dealer handled the paperwork/ purchase/ finance process 對經銷商整個書面文件/購買/付款過程的評價 /10Q34. DELIVERY PROCESS 交貨過程R1. Ability to deliver vehicle at promised time 有能力在承諾的時間送貨 /10R2. Length of time needed to deliver your vehicle 送貨所需時間 /10R3. Overall rating of delivery timing 送貨時間的總體評價 /10R4. Ability to answer your questions during the delivery process 在送貨過程中答復您提出疑問的能力 /10R5. Courtesy and friendliness during delivery 送貨中的禮貌和友好態(tài)度 /10R6. Attention focused on you (not other customers) during delivery 送貨中對您(而不是其他顧客)的關注程度/10R7. Condition of your vehicle (free from dings, scratches, etc.) 交車時的車況 (無臟污, 劃痕,等) /10R8. Cleanliness of your vehicle (washed, free from stains, etc.) 車的整潔程度(洗過,無污點,等) /10R9. How pletely your owner’s manual was explained to you 向您完整解釋用戶手冊的程度 /10R10. How pletely your vehicle’s features were explained to you 如何向您完整解釋車的特性 /10R11. How pletely your vehicle’s service requirement was explained 如何向您完整解釋車的服務要求 /10R12. How pletely your vehicle’s warranty was explained 如何向您完整解釋車的保修期 /10R13. Leng