【文章內(nèi)容簡介】 Withdrawal can occur during this part of the project and both must be managed. 懷疑（盲目悲觀主義） 當(dāng)變革發(fā)展到一定階段，越來越多的問題浮出水面 1. 計劃外的事情 2. 不適當(dāng)?shù)男畔? 3. 政治抵制 4. 士氣低落 ….人們問為什么會被卷入其中，或者認(rèn)為他們可以在開始的時候就完成任務(wù) 5. 在這個階段，真實問題開始出現(xiàn) 在項目的這個部分可能有人打退堂鼓，雙方都要注意處理這個問題 變革的情緒周期 Emotional Cycle of Change 3. Hope (hopeful realism) Although “Doubt” (informed pessimism) has not totally disappeared…. people begin to feel a sense of hope based on solid reality testing (. quick hits, pilot runs) Have survived past problems, Have developed new confidence 3. 希望 (充滿希望的現(xiàn)實主義 ) 雖然“懷疑” （盲目悲觀主義）沒有完全消失 …人們開始看到基于實踐的希望 (例如 :快速解決問題 ,試點研究 ) 渡過難關(guān) 重建信心 變革的情緒周期 Emotional Cycle of Change 4. Confidence (informed optimism) ? Optimism continues to develop ? There is fresh energy ? linked to overing problems and uncertainty 5. Satisfaction (rewarding pletion) Change has been made. The oute, however, may be much different from that anticipated in the beginning. 4. 信心 (盲目樂觀主義 ) 樂觀主義持續(xù)增長 新生能量 與克服困難和不確定性有關(guān) 5. 滿意 (對完成任務(wù)的回報 ) 變革已經(jīng)完成 ,結(jié)果可能與開始階段的期望大不相同 變革的情緒周期 Change Agents …. People who drive change within an anization are called … Change Agents… …..Are critical to how change will be implemented and accepted 變革代理人 那些在公司里推動變革的人被稱為 … 變革代理人 … ….. 他們是實施變革并使變革被大家接受的關(guān)鍵 Change Agents …. …….. technical and social skills – Technical ? Must be knowledgeable about the particular process being changed ? How it interacts with and affects other processes within the anization. ? Builds their credibility as leaders – Interpersonal Skills ? Effective leaders will be able to … ? Define and municate what is expected in a nonconfrontational and nonthreatening way In effect, change agents must sell change throughout the anization 變革代理人 …….. 技術(shù)和社交技巧 – 技術(shù) ? 對將要變革的具體流程必須具備相關(guān)的知識 ? 要考慮它如何與組織、公司內(nèi)部的其他部門相互作用和影響。 ? 建立他們作為領(lǐng)導(dǎo)的威望和信任 – 人際交往的技巧 ? 卓有成效的領(lǐng)導(dǎo)人往往 … ? 心平氣和地界定并傳達(dá)希望取得的成果 實際上，變革代理人是在公司內(nèi)部推銷變革 Change Agents …. ……… In addition to being a good salesperson there are several key attributes that are characteristic of successful change agents 1. Recognize the need for change within the anization. 2. Have a firm understanding of other functions within the anization ? Must be diplomatic in their interactions with them, ? Willing to ask tough questions 變革代理人 ……… 除了作為一個成功的推銷人員，變革代理人 還必須具備 1. 在公司內(nèi)部洞察變革的需求 2. 對公司其他部門有全面的了解 ? 人際交往中要有外交靈活性 , ? 能夠提出尖銳的問題 Change Agents …. ……… In addition to being a good salesperson there are several key attributes that are characteristic of successful change agents 3. Must be thickskinned enough to face criticism and resistance to change. 4. Should be effective in ? Communicating, ? Practicing, ? Facilitating and ? Training for the anization’s new and improved way of being. 變革代理人 ……… 除了作為一個成功的推銷人員，變革代理人 還必須具備 3. 必須有勇氣面對所遇到的批評和對變革的阻撓，做到對事不對人。 4. 必須卓有成效地 ? 溝通 , ? 實施 , ? 促進(jìn)和 ? 培養(yǎng)公司里新的、改進(jìn)過的行為方式 . Change Agents …. One of the key tasks for change agents is to form a strategy for the implementation of change Development of the Implementation strategy… 1. Pick something that is easy and possesses widespread anizational support ? The solution may have been implemented elsewhere (. in another department, similar anization, etc.). 2. Make it a grass roots effort and build momentum for the change among employees ? Can be made by the change agent, but without the support of the rest of the anization they won’t get far 變革代理人 變革代理人的一個重要任務(wù)就是制定 實施變革 的 策略 制定實施變革的策略 … 1. 挑一些容易的 ,同時可以得到組織支持的 ? 同樣的方法已經(jīng)在其他地方得到應(yīng)用 (例如另一個部門，其他公司等 ). 2. 在員工心中植入種子激發(fā)變革的原動力 ? 動力可以由變革代理人開始，但如得不到其他員工的支持， 是不會持久的。 Change Agents …. One of the key tasks for change agents is to form a strategy for the implementation of change Development of the Implementation strategy… 3. Identify as many of the potential hot buttons of your audience ? Sponsors ? Opinion leaders ? Budget controllers