【文章內容簡介】 知識、有紀律的合格服務員。 二、通過服務技能的培訓：我學會了服務賓客的原則 。服務賓客的程序 。服務中工作細則 。宴會出菜程序 。托盤的技巧及端托行走的步伐 。鋪臺、擺臺的注意事項 。換煙灰缸的重點 。點菜、寫菜單、取消菜式的注意事項及推銷菜品的技巧 。斟酒水的基本方法、程序和酒水的一般知識 。處理客人投訴及服務工作突發(fā)事件對應技巧 。餐廳開市的準備工作及收市的注意事項以及各種服務禮儀、餐飲衛(wèi)生知識、消防知識等等。使我成為一個優(yōu)秀的服務員奠定了基礎。 第三篇：酒店餐廳服務員工作總結 酒店餐廳服務員工作總結 2021ismeayearwhenegochallenges,mygeneralcorrectstheinadequacyinworkingoneyearinthepasthard,newjobofayearhasbeendone,theenthusiasmofayearofofinthepastcareintheleaderandcolleagueishelped,passtheindefatigableeffortofoneself,certainpositiveresultwasobtainedonthejob,reviewthepast,perhapshaveloseoneofinthepastyear,sad,haveasuccess,happy,thatisnotimportantnevertheless,beofthepast,whatweshouldtryhardisfuture,alotofpersonsaysmyindividualcharacterchanged,alotofthingofalotofispressingme,Istillinsisttohadbeenheldout,mylife,themoodistobeilluminatedeuqally,thoughdidnotrisetofallgreatlygreatly,alsoexperiencedrainofstormofafewwindatleast,joysandsorrowsoflife,itisdifficultthattwistsandturnsesaremixed,myoccasionallytrueHuaiNingI,IamthinkingIamwhichfaultallthetime,whytomeetsuchIalsoamencourageforoneself,standup,Iamthinking,evenifwithoutme,illuminateliketheearthturn,thethingwantstosolveeuqally,Idonotdotheweak,craven,thedestinymastersinhimhand,Ibelievethemeetingisbettertomorrow,hello,Iamgood,ummarizetheworkfollowing:now??groomsrespect:1,trayessentials,big,in,smallsizedbanquetisdepartment,thesys,undertakestudysa,runaside:1,superiorisinferiormodel,Iholdtosetoneselfanexampletoothersallthetime,so,Iamrightoneissame,fair,just,itiswiththepersonthis,theadministrativepatt,passeddishannualtoleaveone ’spost2021number23people,passeddishannualtoleaveone ’spost2021number4people,asmemyself,beinc,esponsibleofficearea,passdishtogivefoodcorrespondingoutputan,spect,handisinsufficient,busywhenbringaboutdishmodellingtobeoutofshape,asaresultofthecountryflourishing,bringingaboutcontemporaryyouthisbaby,won ’tworkmoreandmore,moreandmorebemotheredbyfathermother,seekmoneyonly,donotknowtothinkforotherconversion,itisreallydifficulttodometoday ’s!3,whytoenroltheaccountthatdoesnottakeaperson,thebiggestquestionthatmustsolveintime,whatcallsanestablishment,whatmakesdevelop,whatmakesprogress,whatmakesimprove,whatmakesmanage,callstowhobeinchargeof,callstosafeguardwhoforwho,hopesuperiorunderstandsothertopa,thisteamandgroupislessth,ceremonyofpartialemployeecourtesy,ap,ndardsometimes,becauseideaoflogisticspartpersonnelistoounusual,donothavealawtomunicate,bringaboutsupervisorystrengthn,2021iswithservingasastarttoday,newtarget,newchallenge,workhardinaddofnewayearofrelay,diligentstudy,diligentsummary,wishourhotelbusinessisthrivingfinally,fundiswideinto!Inwishingeverybodyleadsthejourneythatworkingprecipitant,ontherunwayoflifeplainsailing,wisheverybodyworksinthesameplacetowritelif