【文章內(nèi)容簡介】 nalityroomssetupProcessTeamLeadersAddName WhattrainingwillIget?Whenwilltrainingtakeplace?TrainingCatalogueandTrainingpostersTrainingManagerAddName HowcanIprepareforGolive?QuestionandAnswerpack AddName HowcanIgetsupport?MouseMats AddName IndirectUsersMessageFormatOwnerPreparationBlueprintRealizationFinalPreparationGoLiveWhatistheProject?Whatarethebenefitstomydepartment? “ RoadShow” deliveredbylocalmanagers AddName Whatisthescopeoftheproject?Whatchangestotheprocesswilloccur?Localworkshops ProcessTeamLeadersAddName WhattrainingwillIget?Whenwilltrainingtakeplace?TrainingCatalogueandTrainingpostersTrainingManagerAddName WherecanIgetmoreinformationaboutbringmybusinessontotheportal? InformationPackPortalTeam HowcanIprepareforGolive?QuestionandAnswerpack AddName MessageFormatOwnerPreparationBlueprintRealizationFinalPreparationGoLiveHowcanIgetsupport?MouseMats AddName TheProjectTeamMessageFormatOwnerPreparationBlueprintRealizationFinalPreparatiGoLiveWhatarethebenefitsoftheproject?Whatkeymessagesshouldwemunicate?ProjectMeetingProgramManagerAddName Whatcanwelearnfrompreviousprojects?Interviews,Documentation AddName Whatcanwelearnfrompreviousphases?Workshops,Teambuildingevents AddName Howeffectiveisthemunication?Feedbackworkshopswithsampleaudiencegroups,Surveys AddNameHowistheprojectperceivedbythebusiness?Presentationofresultsfromsurveyandworkshops AddName ExpertUsersMessageFormatOwnerPreparationBlueprintRealizationFinalPreparatiGoLiveWhatarethebenefitsoftheproject? ProjectMeetingProgramManagerAddName Whatkeymessagesshouldwemunicate?Workshop/TrainingInformationPackages AddName TeamBuilding:Whatisexpectedofusontheproject?Whatarethekeyactivities?Workshop AddName Howdootherexpertusersperceivetheirroleandthechanges? Whatcanwedotohelpthem?Workshops AddName CustomersandSuppliersMessageFormatOwnerPreparationBlueprintRealizationFinalPreparatioGoLiveWhatarethebenefitsoftheprojecttous?Howwillourpaperworkchange?BrochureCommunicationTeamandLocalBusinessManagersAddName Reminder:GolivePostcardCommunicationTeamandLocalBusinessManagersAddName 第二篇：項(xiàng)目交流計(jì)劃 CommunicationPlanIntroduction...........................................................................................................2Purpose..........................................................................................................2ObjectivesofCommunication.............................................................................2GuidingPrinciplesforCommunication..................................................................2TheApproach.........................................................................................................31. ConfirmObjectivesandGuidingPrinciplesofCommunication.............................32. ConfirmStakeholderGroups.........................................................................33. IdentifyKeyMessages..................................................................................44. SelectCommunicationChannels....................................................................45. DeveloptheCommunicationPlan...................................................................56. Implement/ReviewtheCommunicationPlan..................................................57. UpdateProjectAimplan...............................................................................58. MonitorandMeasureProjectAimPlan............................................................6TheStakeholderGroups.........................................................................................6TheCommunicationPlan........................................................................................7EndUsers.......................................................................................................7TheSteeringCommittee....................................................................................9BusinessManagers.........................................................................................10ReportingUsers.............................................................................................11IndirectUsers................................................................................................12TheProjectTeam...........................................................................................14ExpertUsers..................................................................................................15CustomersandSuppliers.................................................................................16 Introduction PurposeDuringanimplementation,therearenumerousgroupsofpeople,thereareanumberofgroupsintheanizationwhoneedtosupporttheim,theprojectmaybeatriskwhencationisessentialtomaintainthepaceoftheprojectandeliminatedenyonewithinthescopeofthenewenterprisesystemwhoisdirectlyorinheanization,suchascustomers,suppliers,endusers,andsoon. Fortheproject,effectiveandefficientmunicationisoneofthekeysuccessfactorsoftheproject,soitisvitalthataconsistentandwel DefihekeydriversformunicationintheprojectDefiheoverallguidingprinciplesandstrategyformunication DefineclearlywhatthismeansintermsofspecificeventsandactivitiesObjectivesofCommunication Communicationintheprojectwill:Providetailored,timelyinformationInformandinvolveusersaffectedindirectly,butwhoseunderstandingisrequiredDevelopawareness,ownershipandunderstandingofallpartiesinvolved Distributeaccurateinformationtoelimina