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被動(dòng)為主動(dòng),如果一個(gè)陌生客戶(hù)想要從你這邊拿到什么資料,是不是他也應(yīng)該相應(yīng)提供到一些信息呢?比如以下模板:hi xxx,glad to hear that you get interested in our products. (客套話)please see below details and advise accordingly:1) may i know your end user market? 能否告知你的終端市場(chǎng)。(有些客戶(hù)他郵件ip是巴基斯坦地址的,但是他的銷(xiāo)售市場(chǎng)在英國(guó);有的客戶(hù)郵件ip是美國(guó)的,但是他的產(chǎn)品是在非洲銷(xiāo)售的。不同市場(chǎng),產(chǎn)品質(zhì)量或許各不同,價(jià)位也不一。所以這點(diǎn)很重要)2) 采用選擇題形式,和客戶(hù)確認(rèn)采購(gòu)的更多細(xì)節(jié)。我打兩個(gè)比方:①問(wèn)購(gòu)買(mǎi)的用途。比方繡花機(jī),有單頭,雙頭。有針對(duì)成衣也有針對(duì)衣帽,皮包,毛巾等。我會(huì)這么問(wèn) we offer both single and double heads of embroidery machine. could you please advise which products you want to do the embroidery on? 探清楚客戶(hù)購(gòu)買(mǎi)繡花機(jī)是用來(lái)繡什么產(chǎn)品的?so we can quote you a few hot selling and suitable models for your options. 因此我們可以提供給你一些暢銷(xiāo)的和適合的機(jī)型供你選擇。②問(wèn)客戶(hù)預(yù)算或者大概定量。比如手機(jī)殼.since models are various. can you please advise your budget and approx. order quantity? 因?yàn)槭謾C(jī)殼種類(lèi)各式各樣,太多種類(lèi)了。能否告知你的預(yù)算和大概的定量?;蛘咴?xún)問(wèn)preferred materials, styles等。so we will remend you some trendy designs as per your requirements. 因此我們可以根據(jù)你的要求推薦一些比較流行的款式。以此初步郵件,試探客戶(hù)的回應(yīng)。在收到此類(lèi)郵件的時(shí)候,如落款詳實(shí),還應(yīng)該同時(shí)對(duì)客戶(hù)的背景進(jìn)行簡(jiǎn)單分析:等等。以此判斷他的購(gòu)買(mǎi)力和采購(gòu)誠(chéng)意。假設(shè)一,