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my apology。sincerely yours,liming英文道歉信作文 英文道歉信結(jié)尾篇四apology letterdear ms winston,the purpose of this is to convey to you my sincere apologies for any inconvenience you may have experience last month with respect to the installation of your internet high speed service.i just returned from vacation this week and found your file in my inbasket.as soon as i reviewed your case it was clear that somehow your jau.20th request for a change in service had somehow slipped through the cracks.the only possible explanation i can give is that we have recently had a number of key staff changes, which might have resulted in your letter being overlooked.consequently, i have directed our installation group to contact you by the end of this week to set up a time convenient to