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undsamp。bull。Designed and edited monthly program newsletter。 improved internal mu ni cationamp。bull。Accelerated program application process by more than 50% after plete revision of program information packet and formsProgram Coordinationamp。bull。Served as liaison between volunteers and clients by exercising active listening skillsamp。bull。Successfully mediated interpersonal conflicts and problems of mis municationamp。bull。Maintained regular phone and written contacts with clients。 kept detailed written documents which promoted continuity and cohesion in the serviceWork HistoryCaseworkerBig Si