【正文】 ....................................................................................................................... 3 課程目標(biāo) .......................................................................................................................... 5 課程主題 .......................................................................................................................... 6 給予賞識(shí) .......................................................................................................................... 7 什么正在改變？ ........................................................................................................ 7 逃避給予賞識(shí)的 ........................................................................................................ 7 關(guān)鍵行動(dòng) ................................................................................................................... 8 識(shí)別給予賞識(shí)的場(chǎng)合 .......................................................................................... 8 您應(yīng)該加強(qiáng)哪些行為？ ....................................................................................... 9 具體地描述此行為 ............................................................................................ 10 說(shuō)明此行為的貢獻(xiàn) ............................................................................................ 10 跟進(jìn)活動(dòng) ................................................................................................................. 10 如何賞識(shí)他人 .......................................................................................................... 11 如何接受他人賞識(shí) ................................................................................................... 12 計(jì)劃問(wèn)題 免費(fèi)的商務(wù)管理資料平臺(tái) .............................................. 13 領(lǐng)悟與行動(dòng) ............................................................................................................. 13 積極聆聽 ........................................................................................................................ 14 有什么改變？ .......................................................................................................... 14 聆聽失敗的原因 ...................................................................................................... 14 關(guān)鍵行動(dòng) ................................................................................................................. 15 聆聽他人說(shuō)話 ................................................................................................... 15 提出問(wèn)題 .......................................................................................................... 16 修正主題歧義 ................................................................................................... 16 練習(xí) ........................................................................................................................ 17 循環(huán)練習(xí) .......................................................................................................... 17 指導(dǎo)清單 .......................................................................................................... 18 練習(xí)觀察表 (組長(zhǎng)用 ) ......................................................................................... 20 跟進(jìn)活動(dòng) .......................................................................................................... 21 聽你的伙伴說(shuō)話 ...................................................................................................... 21 技巧練習(xí)觀察表 ............................................................................................... 22 領(lǐng)悟與行動(dòng) ...................................................................................................... 22 有效溝通 ........................................................................................................................ 24 前序 ........................................................................................................................ 24 溝通的定義 ............................................................................................................. 24 溝通的技巧 ............................................................................................................. 25 語(yǔ)言溝通 ................................................................................................................. 25 非語(yǔ)言溝通 ............................................................................................................. 27 解決問(wèn)題 ........................................................................................................................ 28 領(lǐng)導(dǎo)的職能 ............................................................................................................. 28 有待注意的情況 ...................................................................................................... 29 關(guān)鍵行動(dòng) ................................................................................................................. 29 中國(guó)最龐大的實(shí)用下載資料庫(kù) (負(fù)責(zé)整理 . 版權(quán)歸原作者所有 ) 描述問(wèn)題 .......................................................................................................... 30 斷定成因 .......................................................................................................... 31 選擇解決方法 ................................................................................................... 33 計(jì)劃行動(dòng)及跟進(jìn)措施 ........................................................................................ 34 計(jì)劃問(wèn)題 ................................................................................................................. 36 管理好你的時(shí)間 ............................................................................................................. 37 目標(biāo) ........................................................................................................................ 37 認(rèn)識(shí)時(shí)間管理 .......................................................................................................... 37 時(shí)間管理的有效行動(dòng) ............................................................................................... 38 樹立正確的心態(tài) ...........................