【正文】 will answer you as soon as possible），我們非常抱歉。（四）選手在主持人統(tǒng)一口令“開始準(zhǔn)備”后進(jìn)行準(zhǔn)備，準(zhǔn)備時間為2分鐘。（七）整體印象：站立姿勢端正，表情自然，面帶微笑，眼睛平視，精神抖擻，舉止行為規(guī)范有禮。白酒杯擺放在紅酒杯右側(cè)，杯底間距1CM。操作動作敏捷、聲輕，操作衛(wèi)生?？昙埽嚎昙芊庞谖兜覀?cè)1CM處，中心與味碟成一條直線。（三）飾品：除手表外不佩戴耳環(huán)、戒指、項鏈等飾物。） you care for a drink before you order, sir?(先生，點菜前想喝點什么嗎？)’d like to have some good dishes of Chinese characteristics.（我們想要幾個有中國特色的好菜。服務(wù)員馬上就來。強化練習(xí)，突破難點。二、教材分析《餐飲服務(wù)與管理》主要圍繞餐飲服務(wù)和餐飲管理兩個方面進(jìn)行，以模塊的形式進(jìn)行編寫，強化應(yīng)用為教學(xué)重點，淡化理論，注重學(xué)生職業(yè)素質(zhì)和職業(yè)能力的培養(yǎng)，同時本教材的編排體現(xiàn)了開放性，根據(jù)行業(yè)發(fā)展需要選取新的內(nèi)容，通過這門課程的學(xué)習(xí)，學(xué)生能系統(tǒng)的掌握作為餐廳服務(wù)員應(yīng)該要掌握和運用的各項技能和服務(wù)方法，熱愛并勝任餐飲服務(wù)及基層管理工作，形成綜合的職業(yè)能力和創(chuàng)新能力。（3）個別客人沒用完的骨碟，可先送上一只干凈的骨碟，再根據(jù)客人意見撤下前一只骨碟。4上雞、鴨、魚菜時，應(yīng)注意什么？答：上雞、鴨、魚菜時，頭不可朝向主人，魚腹可向主人，雞不獻(xiàn)頭，鴨不獻(xiàn)掌，魚不獻(xiàn)脊。3食品儲存涉及到的預(yù)防食物中毒的原則主要有哪些？ 答：生熟分開、控制溫度和時間、保持清潔3餐飲服務(wù)的五聲服務(wù)。2按酒香型分類中國的白酒可以分為哪幾類？其代表分別哪種酒？ 答：醬香型：茅臺酒貴州省懷仁縣茅臺鎮(zhèn)酒廠 清香型：汾酒山西省汾陽縣杏花村酒廠 濃香型：五糧液四川省宜賓五糧液酒廠 復(fù)香型：董酒貴州省尊義市董酒廠 米香型：三花酒桂林三花股份有限公司2簡述輕托的基本要領(lǐng)。吃完帶殼，帶骨的菜肴，如鹽水鴨，基圍蝦和螃蟹等菜肴用后需更換干凈的骨碟。（2）見到客人微笑問候，了解是否有預(yù)訂，如果有預(yù)訂，問清以什么姓名預(yù)訂的，如果沒有，應(yīng)了解用餐人數(shù)等情況。（3）臺面設(shè)計要尊重賓客的風(fēng)俗習(xí)慣，符合賓客的禮儀要求。（5）餐具擺放時要有條理，應(yīng)先后有序、操作順手。第一篇：中餐宴會擺臺教學(xué)設(shè)計中餐宴會擺臺教學(xué)設(shè)計授課教師：龍瑩授課類型：新授 教學(xué)目標(biāo)：一、知識目標(biāo)理解擺臺的含義及要求。中餐宴會布局及席位的安排教師介紹：宴會，是現(xiàn)在社會單位、個人為了表示歡迎、答謝、祝賀等社交目的而舉行的隆重、正式、普遍的餐飲活動。（4）臺面的設(shè)計要符合宴席的性質(zhì)，力求造型逼真、藝術(shù)美觀。（3）走在客人左前方一米左右。吃完帶糖醋，濃味汁的菜肴需更換骨碟。答：左手臂自然彎曲成90度角，掌心向上，五指分開，以大拇指指端到手掌的掌根部位和其余四指托住盤底，手掌自然成凹形，掌心不與盤底接觸，平托于左胸前。答：顧客進(jìn)店有“迎聲”；顧客詢問有“答聲”；顧客幫忙有“謝聲”；照顧不周有“歉聲”；顧客離去有“送聲”。4世界三大飲料是哪三種？其中哪一種自古以來就是我國的三大特產(chǎn)之一？ 答：茶葉、咖啡、可可。（4）托盤要穩(wěn)，物品擺放要合理（5）尊重客人的習(xí)慣。三、學(xué)情分析：職中學(xué)生的知識基礎(chǔ)比較弱，沒有良好的學(xué)習(xí)習(xí)慣,但學(xué)生都擁有強烈的求知欲望和極強的動手能力，對專業(yè)課興趣極高，基于此我把這節(jié)課的重點放在讓學(xué)生分組實訓(xùn)、分組評價，通過實踐的形式讓學(xué)生更深刻的掌握擺臺的程序和要領(lǐng)。流程練習(xí)、掌握重點。（Here is the waitress will be with you in a moment.）？(Would you like some more rice?)。） total amount is one hundred and eighty Yuan.(總共180元)題型三情景對話 are the waiter/waitress, and you want the guest to sign the bill, what should you say?(Would you please sign the bill, sir/madam?) would you say to the guest if you want to confirm his/her reservation?(May I confirm your reservation, sir/madam?) would you say to confirm the guest’s order?(May I repeat your order now?) is “Mapo Tofu”?(Mapo Tofu is spicy bean curd, it is a classical Chinese dish.) a guest calls to reserve a private room for dinner, what information do you have to know?(I have to know the date and time for the reservation, how many persons, and if there is any special requirement) the guest made a plaint about the dish, how would you do?(I would apologize to the guest, find out the reason, and change the dish or give him discount according to the situation.) would you introduce your restaurant to the guest?(I would tell the guest the business hours of the restaurant, the specialty, the popular dishes, the taste and so on.) would you introduce your restaurant to the guest?(I would tell him about the business hours, the specialties, and the special programs and so on) the guest finishes his dinner, and you want to know his suggestion, what would you say?（I would ask the guest whether he has enjoyed the dinner or whether there is anything the hotel can do to improve.） the guest want