【正文】 Hire 300 Thames Water employees, including lorry drivers and warehouse staff ? Consolidate warehouse work into single Logistics Centre and marshaling yard ? Design handheld wireless munication device to improve productivity of field service personnel Innovation Delivered ? $150 million savings in overall operating costs ? 35 percent drop in the cost of service and materials ? 50 percent reduction in inventory ? Significant improvements in customer service ? Dramatic rise in materials availability (now 99 percent) ? Greater productivity from supply chain personnel ? 20 percent improvement in fieldsupport productivity and seven percent reduction in costs following implementation of wireless devices ? Opportunity to redeploy scarce resources to petitively critical areas Largest water utility in the United Kingdom ? Supplies 12 million customers covering 5,000 square miles in and around London 20 Copyright 169。 2 RampUp Q2FY01 End DSI Q3FY01 End DSI Best Quarter End Performance Q4FY01 Process Change ?Multiple Metrics Tracked ?Formal Process / Feedback Loop ?Joint Business / IT Accountability 30 Copyright 169。 06 Proj.U s e r s % o f B u d g e t46% of Budget Northeastern University / Accenture 2020 Annual 3PL User and Provider Surveys Use of ThirdParty Supply Chain Services Survey Year 80% Use 16 Copyright 169。 enabling smaller providers to supply but BA maintains one key contact – Implementing Webbased approaches to buying, enabling easier management of tendering process for BA and simplifying the process for suppliers 13 Copyright 169。Supply Chain Mastery in the Global Marketplace POMS Conference April 30, 2020 2 Copyright 169。 2020 Accenture All Rights Reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture. In response to a difficult market, British Airways was able to rapidly deliver an innovative new service for business travelers. ? Unlike many petitors, British Airways looked for ways to drive additional revenue, not just cut costs ? Launched the flat bed in Club World Class in record time using innovative design and procurement strategies that leveraged their new supplier management and procurement capabilities ? British Airways was able to increase revenues through gained market share ? Contributed to British Airway‘s being one of only a few major airlines that increased profits in Q2 Y2002 14 Copyright 169。 2020 Accenture All Rights Reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture. Most panies (80%) have international services requirements, continuing the theme of globalization, with most concentration on Europe and China. Percentage Responding NonUS countries where respondents have services requirements Northeastern University / Accenture 2020 Annual 3PL User and Provider Surveys 3PL Support Sales Manufacturing China 100% 66% India 90% 50% 0% 10% 20% 30% 40% 50% 60% 70% Canada Mexico Latin America Western Europe Eastern Europe Asia (exc China) China India 17 Copyright 169。 2020 Accenture All Rights Reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture. Thank you. 。 2020 Accenture All Rights Reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture. Outsourcing procurement functions is another high growth area. ? Outsourcing of procurement functions has been identified as one of the logical BPO starting points for clients given it‘s a noncore function. ? The global market for procurement outsourcing is expected to grow 10x in the next 5 years to $4B as clients see early savings at early adopters. ? Companies are examining their business and seeing inefficient processes, high labor and technology support costs, and partially realized savings from existing procurement initiatives which are driving them to consider outsourcing their procuretopay functions. ? Our experience indicates that by transitioning headcount to low cost locations, transforming procuretopay processes, and increasing control over spending, clients can realize 40%+ savings on their total procurement cost baseline. 19 Copyright 169。 2020 Accenture All Rights Reserved. Accenture, its logo, and High Performance Delivere